Toyota of Rockwall

Impressive Customer Service I had a great experience finding the car of my choice. Josef Casares was very helpful and informative. He even followed up after the purchase. I am a I had a great experience finding the car of my choice. Josef Casares was very helpful and informative. He even followed up after the purchase. I am a very happy customer and would highly recommend Josef at Toyota of Rockwall. More

Service Toyota of rock wall has the best car service I have ever experienced. Not only do they take excellent care of my car but they take care of me as well Toyota of rock wall has the best car service I have ever experienced. Not only do they take excellent care of my car but they take care of me as well with coffee and cookies. More

State Inspection concerns We were taken care of in a relatively short period of time by very nice people. Highly recommend Toyota of Rockwall for any car servicing. We were taken care of in a relatively short period of time by very nice people. Highly recommend Toyota of Rockwall for any car servicing. More

Poor Service I went in for scheduled oil service. The lanes were pretty empty on a late afternoon around 4:30ish. I drove right in and no one came up to me immedia I went in for scheduled oil service. The lanes were pretty empty on a late afternoon around 4:30ish. I drove right in and no one came up to me immediately. A driver guy informed me that someone would attend to me soon in an effort ( it seems) to save face). Then a consultant came to my window to gather my information. My truck sat for awhile before being taken in. I don’t understand why since the day appeared slow with lanes fairly empty on the oil side as well. I was patient. It took until 6 when I decided to approach my consultant. He had my paperwork and said he was waiting for keys that it was being washed but actually it was in the lot . This tells me he was not paying attention to my service as a customer. This entire visit was not a good experience and I would not recommend to anyone based on what I feel is a decline of service More

Better than the rest Had spoken with Sue Elliott over the phone and set an apt up on a vehicle I had been researching. What a wondeful lady that truly made the buying exp Had spoken with Sue Elliott over the phone and set an apt up on a vehicle I had been researching. What a wondeful lady that truly made the buying experience simple and hassle free! Corey, sales manager, was great as well! Four star expert! More

Awesome as always! Awesome people and service! Always able to answer my questions. I have never felt brushed off or pushed to do anything. Honest and respectful. Clean a Awesome people and service! Always able to answer my questions. I have never felt brushed off or pushed to do anything. Honest and respectful. Clean and comfortable dealership. More

CUSTOMER SERVICE Everyone I came into contact with had GREAT CUSTOMER SERVICE. From the matience department to service and fiancé have nothing bad to say Pedro did aw Everyone I came into contact with had GREAT CUSTOMER SERVICE. From the matience department to service and fiancé have nothing bad to say Pedro did awesome In explains to me the difference and what I have and will have very honest man and the fiancé guy John will have you rolling when he talk to you funny guy. More

Toyota Experience It was an overall pleasurable experience. I would highly recommend this dealership to anyone in the market for and automobile. Josef did an excellent It was an overall pleasurable experience. I would highly recommend this dealership to anyone in the market for and automobile. Josef did an excellent job on explaining and demonstrating the features that the vehicle has. More

Car service I had a good experience when I went in to change oil in my car, I was inform that my tires need replacement and the Rhonda was so nice. Even though I I had a good experience when I went in to change oil in my car, I was inform that my tires need replacement and the Rhonda was so nice. Even though I ended up spending more than I wanted to but it was a good experience overall. More

Initial purchase okay ..... After the FACT ------------- If you try to cancel the Extended Warranty from GS Administrators, Inc WATCH OUT!!! I am owed better than 4k and have called the Dealership and the A If you try to cancel the Extended Warranty from GS Administrators, Inc WATCH OUT!!! I am owed better than 4k and have called the Dealership and the Administrators and both say the other is not doing their job. It is a hassle and we all know why. Nobody wants to pay the customers when they are supposed to but they want their money right away. Not a fan of less than exceptional morals from people much less a company. Don't buy from this dealership if they can't take care of ALL the business ---- in their favor or not in their favor. More