Toyota of Rockwall

Experience working with Courtney Savage I was lucky to connect with Courtney when I considered trading in my truck for another model. She was prepared, organized and was proactive when locat I was lucky to connect with Courtney when I considered trading in my truck for another model. She was prepared, organized and was proactive when locating the model, make, and specific color I wanted. Courtney kept me informed and went above and beyond throughout the process. I recommend asking for her instead of working with the first person who walks up to you on the lot. More

Professional & Courteous Went in for routine maintenance check and needed a bit of extra work. Everything was explained - both service and costs. The work was efficiently done Went in for routine maintenance check and needed a bit of extra work. Everything was explained - both service and costs. The work was efficiently done and Bradley was courteous and professional. More

Quick & Painless Toyota of Rockwall far exceeded my expectations, quick, painless and no games. Mr. Moore was a pleasure to work with and I look forward to doing futur Toyota of Rockwall far exceeded my expectations, quick, painless and no games. Mr. Moore was a pleasure to work with and I look forward to doing future business with this dealership! More

First Class!!! My experience dealing with Nemo at Rockwall Toyota was nothing less than first class!! I have purchased many new cars over the years at different deal My experience dealing with Nemo at Rockwall Toyota was nothing less than first class!! I have purchased many new cars over the years at different dealerships and have been treated very well. Nothing compares to the service I got dealing with Nemo, very professional and kept me informed throughout the process, his communication and respect he showed without any pressure to make a purchase was fantastic. To top it all off I got the car I was looking for at an even lower price than I was expecting. It would be impossible to have a better car buying experience!! Thank you Nemo, Look forward to doing more business with you in the future. More

5,000 mile service The service was quick. Was told it would be hour and a half and it was maybe half an hour. Staff was very friendly and helpful. The service was quick. Was told it would be hour and a half and it was maybe half an hour. Staff was very friendly and helpful. More

Terrible customer service, lost $2600 do to dealer error. We bought a used Jeep in 2018, and asked for a warranty to cover all major mechanical issues since the manufacturers warranty had expired. We were tol We bought a used Jeep in 2018, and asked for a warranty to cover all major mechanical issues since the manufacturers warranty had expired. We were told we were getting the best service contract we could buy for $2,444. Earlier in 2019 we find out the car needs almost $1200 in engine repairs (cam shaft, rocker and lifter arms). These repairs were done by a dodge dealership, after Toyota told us "we can't fix that here, but take it dodge and your warranty should cover it." Then find out our warranty only covers some electrical and a/c repairs. The finance rep that did our service contract, signed us up for a warranty that goes with a manufacturers warranty (which we did not have). So our $2,444 warranty was not only worthless but should have never been sold to us. After eventually getting ahold of the dealership (several weeks of trying), we finally talk to someone who says "that's not your fault, that never should have been sold to you, come by and we'll cancel it." So we make the 45 minute drive to go cancel it, and were not at all treated the way we should have been. The finance guy that came out to help, just walked by and said "how many miles are on the car" while walking passed us. Never said "hi" or "how are you", just how many miles and walks off. Then we just follow him to his office to sign the cancellation forms, when he gives us a form for a different customer. They never asked our names or anything. Just handed us a form to cancel someone elses warranty. After we correct them to get the right paperwork, we sign it, then ask if anything can be done about the $2,600 we lost in repairs and the cost of the warranty that we lost. His response with a smirk "Sure, we can sell you a new warranty to replace this one." No, let me ask my boss or the GM and maybe we can help someway. Just "we can sell you something else." Ridiculous. Before throwing a fit we walked out of that dealership for hopefully the last time. I'll add this about the service center to hopefully give future customers a heads up. We took our car back twice for an oil change/car wash. Both times we had scheduled appointments. The first visit took 2 hours and 20 minutes from my appointment time (which I was 10 minutes early for) before my car was ready. The second visit was 1 hour and 50 minutes. What's the point in scheduling an appointment? The finance rep we originally worked with is no longer there to tag or review (Brett). And the one that rudely cancelled it is not listed. Other than losing $2,600 and spending hours there waiting for an oil change, we had a good impression of the dealership, and felt we got a good deal on our car (before the warranty issue). But the way we were treated after this totally destroyed that image for us. Please be aware. This may have been a total one-time accident on their part, but it could happen again, and the way we were treated was totally unacceptable. More

Service for Maintenance Required We always receive excellent customer service when we take our vehicles in for service. My husband and I both drive Toyota vehicles and we prefer to t We always receive excellent customer service when we take our vehicles in for service. My husband and I both drive Toyota vehicles and we prefer to take them to the dealership for maintenance. We always receive prompt, courteous and professional services from the staff. More

Purchase of new vehicle Pedro Cachay made our experience very pleasant, quick and easy. He took our concerns for a vehicle in mind and found us what we needed. Pedro Cachay made our experience very pleasant, quick and easy. He took our concerns for a vehicle in mind and found us what we needed. More

Avalon Our Salesman, Louis Alexander, was so helpful in a speedy and seamless purchase experience. He really stayed with finding the type of car and payments Our Salesman, Louis Alexander, was so helpful in a speedy and seamless purchase experience. He really stayed with finding the type of car and payments that I can afford with a no pressure attitude. Very pleasant and professional. I will highly recommend this dealership as well as Louie Aleaxader. More

Great Work ! Always a great experience when I need to bring our Sienna in for service. All of your Employees are Friendly, Efficient, Fast & Courteous. This bein Always a great experience when I need to bring our Sienna in for service. All of your Employees are Friendly, Efficient, Fast & Courteous. This being my first Toyota, I am VERY Impressed ! More