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Toyota of Rockwall
Rockwall, TX
6,415 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 6,415 reviews
May 11, 2019
TERRIBLE PLACE!! We went to buy a 3 year old truck with 19,000 miles on it, so we wanted to take it to our mechanic before we bought it. The salesman called later tha We went to buy a 3 year old truck with 19,000 miles on it, so we wanted to take it to our mechanic before we bought it. The salesman called later that night (our mechanic appointment was the next day) and told us someone was coming to buy the truck at 530 that day so if we didnt come buy it immediately, it would be gone. The high pressure sales pitches where the salesman makes things up is just ridiculous! Already, we were a little weary of their tactic. We called their bluff and said if it doesnt sell, we will be there tomorrow to take it to our mechanic and shockingly, the truck didnt sell and was still there. We took it to our mechanic who said it needed $5,000 of suspension work and it had obviously been off-roading. The dealer claimed it wasn't logical since it was a leased vehicle and said their mechanics went through it and it passed inspection so no work needed to be done. Then said they misquoted us the price by $2000 on the email so there was no wiggle room for price to fix the broken items. We pointed out that even if they misquoted us $2000 (which im sure isnt true anyway, the car has been at their lot for 6 weeks now, weve been watching online as they lower the price every week or two), it needs $5000 of suspension work, so its still $3000 over priced. While they went to discuss it with the service department, the sales manager asked my husband who he would be voting for in the next election, then when my husband told him a couple of his maybes, the salesman commented something about us being "those kind of people" and started in on the tv shows we watch and who we support politically. This is NOT an acceptable conversation from a car salesman!! We ended up walking out and went to another toyota dealership where we bought a brand new sequoia and also a new 86, totally unplanned but the next dealership was so easy to work with and professional, we fell in love with the cute little sports car. More
by adrianne
Employees Worked With
The sales manager, i dont know his name, but he has a 14 year old daughter he showed us pictures of, Dave Pokorny
May 11, 2019
Awesome customer service!! The customer service was excellent, both Brad and Stephanie were very helpful! Everything was finished earlier than promised so we were in and out qui The customer service was excellent, both Brad and Stephanie were very helpful! Everything was finished earlier than promised so we were in and out quickly! More
by MSTUCKY82
Verified CustomerEmployees Worked With
Stephanie Sanchez, Bradley Stephens
May 11, 2019
Excellent services from the sales consultant and the The only down point was with the final person I spoke with on finance. When I signed the documents he gave no any explanation on what I was signing an The only down point was with the final person I spoke with on finance. When I signed the documents he gave no any explanation on what I was signing and the details on the loan I was receiving. More
by DANIELTX
May 11, 2019
Knowledge Our service advisor was not at all knowledgeable about services done to our car. He could not answer questions that we had about items done on our car Our service advisor was not at all knowledgeable about services done to our car. He could not answer questions that we had about items done on our car. When you spend $500.00 the service advisor should go over the invoice, but we had to ask them before they did that and then he didn’t know what was involve with all parts of a basic service. My boyfriends family owned a new car dealership for 40 years and when people spend $ with you you should be able to tell them why. More
by 621WHATIF
Employees Worked With
Bradley Stephens
May 11, 2019
Smooth Went through the Costco program. Dealership contacted me in timely manner. Easy pick up. Mr. Dial was very friendly. He went above and beyond even aft Went through the Costco program. Dealership contacted me in timely manner. Easy pick up. Mr. Dial was very friendly. He went above and beyond even after I already purchased the vehicle, More
by RUPDIP
Employees Worked With
Brian Dial
May 10, 2019
20,000 mile maintenance I was met immediately when I drove into the service department and Brad greeted me and sent the car for service. I enjoy the waiting area and having I was met immediately when I drove into the service department and Brad greeted me and sent the car for service. I enjoy the waiting area and having a coffee while looking at new vehicles. Car was ready in reasonable time and I was back on the road. More
by RKENNEDY1
Employees Worked With
Bradley Stephens
May 10, 2019
Quick and efficient 10,000 mile check Kassie Nix was very quick to assess and take my car in for it's 10,000 mile check for oil change and tire rotation. My wait time was approximately 45 Kassie Nix was very quick to assess and take my car in for it's 10,000 mile check for oil change and tire rotation. My wait time was approximately 45 minutes. It was raining when my car was brought around for departure and the service employees were courtious and concerned with my care due to water all over the garage floor. I was very pleased with the results of my visit to the dealer service department. More
by VCAMPBELL1209
Employees Worked With
Kassie Nix
May 10, 2019
Seatbelt repair. Repair of seatbelt. Speedy, Helpful and knowledgeable staff. Comfortable waiting area. Free coffee to start my day was appreciated. Stefanie was ver Repair of seatbelt. Speedy, Helpful and knowledgeable staff. Comfortable waiting area. Free coffee to start my day was appreciated. Stefanie was very pleasant to deal with vry informative. More
by JTDODSON
Employees Worked With
Stephanie Sanchez
May 09, 2019
Routine Oil Change I scheduled an 8:00am appointment and was promptly met by a service advisor. The oil change was completed as scheduled with no surprises. The staff I scheduled an 8:00am appointment and was promptly met by a service advisor. The oil change was completed as scheduled with no surprises. The staff was courteous and attentive. Somewhat surprisingly, the cost of a synthetic oil change is less at the dealership than it is at other local oil change shops even offering a discount coupon. More
by Snuffy1949
Employees Worked With
Kassie Nix
May 08, 2019
Excellent experience buying a car at Toyota of Rockwall My experience in purchasing a new car from Toyota o Rockwall was outstanding. Because I began the process from outside the USA, most actions were acc My experience in purchasing a new car from Toyota o Rockwall was outstanding. Because I began the process from outside the USA, most actions were accomplished via internet and telephone calls between Brian and myself. He handled everything - all the detail, (moving the car to Rockwall from another site, dealer prep, etc.) extraordinarily well and made the whole process quick and painless. I merely showed up to sign all the necessary paperwork and pay the cashier. Then he showed me, in detail, all the complicated workings of the new safety features on the car and insured that I understood how everything worked. More
by REPRAH1943
Employees Worked With
Brian Dial
