Toyota of Rockwall

Buying car great service not so much I purchased the package with tint and a tire was low, which the salesman noticed when we test drive the car. It was still low when i took possession o I purchased the package with tint and a tire was low, which the salesman noticed when we test drive the car. It was still low when i took possession of it. Brought it back the next day to have it checked and windows tinted. Was told needed a new tire which had to be ordered and was told to come back the next day to have both done at the same time to save on shop hours. Returned the third day tire was replaced but was told the tint couldn’t be done because they needed at least 2 hours to do it due to the angles of the window, so now I have to come back a 4th time. More

Best Customer service in town We considered switching to a dealership for our 3rd purchase based on a different automaker's model. I went to the other dealership and was treated al We considered switching to a dealership for our 3rd purchase based on a different automaker's model. I went to the other dealership and was treated almost as just a number. The salesman seemed to deliberately waste time. In the middle of multiple conversations he would excuse himself and leave. Come back with nothing concerning our conversation or an apology for not waiting until after. I asked several questions, Most of which were I do not know. He didn't offer to find out and follow up with me. The models that I went to see were subpar. As Toyota offered far more features for the same price. Seth answered all my questions and was patient in understanding I was not ready to purchase the first day I visited the lot. He followed up with multiple buying options, he was informative and never pressuring the sale. This is our 3rd new car from this dealership. The customer service doesn't stop after the deal is closed. For any maintenance, even patching a tire they offer to wash and vacuum free of charge. They also give shuttle service around town, so you can make it to work even if your car is having issues. We will continue to be lifelong customers and know not to bother checking other dealerships. More

The buying process was easy. The vehicle we purchased came from an auction and had only one key and no remotes. Rockwall Toyota would not provide replacements. That is disappointi The vehicle we purchased came from an auction and had only one key and no remotes. Rockwall Toyota would not provide replacements. That is disappointing. More

Good, but not great. First of all, the people were great. Joseph took great care of us and was very pleasant. The dealership was nice and a good atmosphere. The buying pro First of all, the people were great. Joseph took great care of us and was very pleasant. The dealership was nice and a good atmosphere. The buying process was easy. Just go ahead and call them for the REAL price of the used vehicle you are looking at online. They will add a $900 “accessory” fee that isn’t optional. It’s gives you some oil changes. I told them I didn’t want it and wouldn’t use that service, but it didn’t matter. The price you see on the internet isn’t true and it’s just to get you in the door. Then they jack it up a thousand on you. That was very annoying and frustrating. Without that, they would have received 5 Stars. More

Green Package? For the most part, my experience was good, but there is one part of the process that was disappointing. I am not from the Dallas area, so I was surpri For the most part, my experience was good, but there is one part of the process that was disappointing. I am not from the Dallas area, so I was surprised to see an unwanted "option" added to the price of the car. The Rockwall Toyota Green Package for $899 included some services at the local dealership that would be impossible for me to use. I was told that they would not sell the car without this "option". If you cannot remove it, its not really an option. A mandatory option that must be negotiated down is just a thinly disguised sales tool to put more "green" in Rockwall's pocket. More

excellent service and friendly staff I was given an appointment early in the morning but when I got there, there was a line of cars in front of me. So basically, it's first come, first s I was given an appointment early in the morning but when I got there, there was a line of cars in front of me. So basically, it's first come, first served. The wait was not too long and the waiting area was comfortable. More

Happy truck owner Great service. Understood what I needed in a truck. Did not push one truck over another based on price or extras. I am pleased with the truck and the Great service. Understood what I needed in a truck. Did not push one truck over another based on price or extras. I am pleased with the truck and the service. More

Awesome Service We have bought several cars here and will continue due to the high quality service we receive during the purchasing process and long after. The servic We have bought several cars here and will continue due to the high quality service we receive during the purchasing process and long after. The service team always goes above and beyond to ensure we receive the highest quality service from low tire pressure lights to flat tires and other things that come with any vehicle. Thank you, Kyle!! More

Very easy to deal with We were helped right away and got the deal we wanted. We have bought here before and we were very pleased with the people we dealt with. We were helped right away and got the deal we wanted. We have bought here before and we were very pleased with the people we dealt with. More

Maintenance Work Great experience- Carl was very polite, professional and efficient . Thought I’d have to wait for a part but he found what I needed in stock. Great experience- Carl was very polite, professional and efficient . Thought I’d have to wait for a part but he found what I needed in stock. More