Toyota of Rockwall

So so service I came in for a light replacement. Called before I came to make sure the item was in stock and estimated length of time for work completion. I was als I came in for a light replacement. Called before I came to make sure the item was in stock and estimated length of time for work completion. I was also given a rough estimate of cost. I went in and was told I was given info for the wrong light and the cost would be more for the item and work. They took my car back started work and then told me the light actually wasn't in stock and would take 1-2 bus days to come in. I asked the service desk women to make sure it was ordered and I would come in next week for service. The following week I called to be sure the light was now in stock and was told it wasn't ordered bc it had to be paid for first and I had to once again come in to pay as they can't take phone payments. I drove an hour to get there, hit a branch in my 2wk old car on the way, and then paid for the light I asked for the week prior. It came in the following day, I drove back again and got the light fixed. Something that should have been easily handled took far too much effort and cost me an extra $1027 in repairs to another car. More

Love Toyota! Always have a great experience here! Thanks Darryl for the great customer service and showing me how to use everything on the vehicle. Definitely wil Always have a great experience here! Thanks Darryl for the great customer service and showing me how to use everything on the vehicle. Definitely will recommend people to you! More

Great Experience This was the quickest car buying experience that I have ever had. The salesman was awesome. He didn't try to sale us something that we didn't want. We This was the quickest car buying experience that I have ever had. The salesman was awesome. He didn't try to sale us something that we didn't want. We were also greeted when we walked up. It was an overall great experience. More

Beware of the finance department In finance department There is weird kind of cheating! Not giving the right purchasing documents, to hide the the warranty price and the right length In finance department There is weird kind of cheating! Not giving the right purchasing documents, to hide the the warranty price and the right length of the warranty. Then denying! More

Feel very good about the salesperson The salesperson stayed with me and made sure I was familiar with the car (a plug-in hybrid, which is very new experience for me) even after the store The salesperson stayed with me and made sure I was familiar with the car (a plug-in hybrid, which is very new experience for me) even after the store had closed. I didn’t feel that the salesperson was trying to rush at all event though it’s pass the closing time. More

Super excellent care! Pleasantly taking care of, from the moment I drove in and left the building. I was well informed of all work being done and needed to be done in the f Pleasantly taking care of, from the moment I drove in and left the building. I was well informed of all work being done and needed to be done in the future. This is my favorite dealership, I love my Toyota and especially the Toyota in Rockwall. I live in Garland. More

oil change & tire rotation I really like having my car serviced there but sometimes it is a little expensive as compared to other service places. Maybe be a little less expensiv I really like having my car serviced there but sometimes it is a little expensive as compared to other service places. Maybe be a little less expensive on regular maintenance. More

A hero had to save the day. Carl saved the day. Without Carl I wouldn’t consider coming.back for service, even the preemptive service I paid for when I bought the car, just 3 mon Carl saved the day. Without Carl I wouldn’t consider coming.back for service, even the preemptive service I paid for when I bought the car, just 3 months ago. I haven’t seen the remainder of this survey but, if there is a place to put positive information, it will only be positive regarding Carl. Not pleased, at all, with other experiences. Misinformation, false comments and lack of succinct follow up led to this. More

Good Quick Polite I was a walk in for a free oil change and my car was taken right in. I appreciated the car wash too. Friendly and quick service I was a walk in for a free oil change and my car was taken right in. I appreciated the car wash too. Friendly and quick service More

Great professional sales and service I was given a fair price on my trade in and an out the door price I was looking for. Ken did a good job taking care of us and going over details with I was given a fair price on my trade in and an out the door price I was looking for. Ken did a good job taking care of us and going over details with our new car. We like the free car wash, had my first and it was washed with a short waiting time. We love our new Camry. Gill Goodman More