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Toyota of Rockwall
Rockwall, TX
6,411 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 6,411 reviews
September 25, 2018
Amazing Service Department Had a nail in our tire and had our vehilce towed after hours. I called the morning and they syarted the repair first thing in the morning. Haf my ca Had a nail in our tire and had our vehilce towed after hours. I called the morning and they syarted the repair first thing in the morning. Haf my car back by 11am. More
by MOROZCO21
Verified CustomerEmployees Worked With
Casey Little
September 25, 2018
Back to Back Bad Experiences Nightmares from their sales and service departments, steer clear! We've had two bad experiences with Toyota of Rockwall. I owned a Lexus IS250 which c Nightmares from their sales and service departments, steer clear! We've had two bad experiences with Toyota of Rockwall. I owned a Lexus IS250 which came with two years of oil changes. Seemed great until they lied about patching my tire (which I offered to pay for) and then tried to sell me a $670 brake job for front & rear brakes. My rear brake pads had no wear because my car was front wheel drive. Simply tried to take advantage of me for being a woman. Two weeks ago, we cosigned for our daughter's 2015 Jeep Patriot. After my husband negotiated off all of the extra upsell services their finance manager tried to make sound mandatory, we ended up getting a good deal. Two days after purchasing, she left for a trip to Oklahoma. No sooner did she cross the border, and sensors started going off. The mechanic from Carter Dodge came to her rescue, and we had them bill it to Toyota of Rockwall. Maria from ToR's service department called my husband to set up a time for our daughter to bring the car in for vehicle inspection, which sounded great at the time. upon arriving, they tried to charge her $138 before even looking at her car! My husband called back, only to be told by the super unprofessional Sales Manager, Alan, that Toyota of Rockwall would not inspect her car, it was not their problem, and she should read her warranty and take the car to a dodge dealership. In the two weeks since purchasing the vehicle, the AC has stopped working, the sunroof has leaked, and now the controls for her radio, seat heaters, and several other electronics won't work. They flat out lied about the vehicle not having issues in order to take advantage of a 19 year old girl. Disgraceful. Thanks to the horrible service we received buying and servicing our vehicles, we will not be back to this dealership! More
by DumbBlonde
Employees Worked With
Alan Schwerdt
September 24, 2018
Kyle was awesome! always take my Toyota Always a great experience. Everyone is so friendly and love the fresh cookies they have. Kyle helped me get an oil change and he was awesome. Always a great experience. Everyone is so friendly and love the fresh cookies they have. Kyle helped me get an oil change and he was awesome. More
by ERNIELOPEX10
Employees Worked With
Kyle Rust
September 23, 2018
Sold me a car that had been wrecked The Mazda3 that I bought ,Rockwall Toyota showed me that it had,a clean Car Fax on it. The day I drove it home a light came on the dash saying the bli The Mazda3 that I bought ,Rockwall Toyota showed me that it had,a clean Car Fax on it. The day I drove it home a light came on the dash saying the blind spot monitor was malfunctioning. Since the car was under Mazda warranty still my son got a appointment at Tyler Mazda. They looked at the car and showed us the car had been wrecked and damaged the rear portion of the car where one of the monitors were. So warranty did not repair because it was wrecked!! Barry S. told me that they wouldnt fix the car but could get another if they could find one. I actually just wanted a refund on the car since they weren't going to fix it. Main reason they couldn't guarantee that would fix the issue and did want to spend the money. I bought the car for my son to drive back and forth to college. Now we own a wrecked car!! More
by CHAD1929
Employees Worked With
Dan Landrum, Joey Desrosiers, Barry Schwerdt, Dave Pokorny
September 23, 2018
What I needed, when I needed it Kyle took the initial problem, found another and did not proceed w/o dropping me a line. OEM is a little pricey, but I've got a great truck that runs Kyle took the initial problem, found another and did not proceed w/o dropping me a line. OEM is a little pricey, but I've got a great truck that runs like it should. No issues, no surprises. More
by Gene in Rockwall
Employees Worked With
Kyle Rust
September 23, 2018
Amazing The dealership was clean, the staff were very friendly, and knowledgeable about their cars. I’m so glad I got Phillip Moore to help me he’s wonderful The dealership was clean, the staff were very friendly, and knowledgeable about their cars. I’m so glad I got Phillip Moore to help me he’s wonderful and made the car buying experience a lot more simple and less stressful than in the past. More
by CRUZADOJASMINE
Employees Worked With
Terry Pierson Jr., Joey Desrosiers, Phillip Moore
September 23, 2018
Looking for a new car. My wife and I wanted to get my daughter a new car and knew Toyota was a great brand. This has been one the best car dealership experiences I have had. My wife and I wanted to get my daughter a new car and knew Toyota was a great brand. This has been one the best car dealership experiences I have had. Everyone from the salesman to finance manager treated us like we were customer #1. More
by MATTHEW.PACHUTA
Employees Worked With
Brett Eising, Darryl Conley
September 23, 2018
Truck purchase I found a truck on autotrader that was located at Toyota of Rockwall. Matt Brennan contacted me and we set up an appointment the next day. He was poli I found a truck on autotrader that was located at Toyota of Rockwall. Matt Brennan contacted me and we set up an appointment the next day. He was polite, friendly and very straight forward. He was laid back and easy to deal with. I decided to purchase the truck and was done with the whole process in a very timely manner. Great experience. Will definitely go back in the future. More
by JAR55
Employees Worked With
Matt Brennan, Joey Desrosiers
September 23, 2018
Bought lease vehicle prior to end of ease Overall good experience from time of entering until leaving with transaction completed. All employees were friendly. The facilities were clean and Overall good experience from time of entering until leaving with transaction completed. All employees were friendly. The facilities were clean and comfortable. Lease buy-out negotiations were amicable More
by GLWINN
Employees Worked With
Terry Pierson Jr., Corey Thomas, Courtney Savage
September 23, 2018
Very professional staff It was a true pleasure dealing with Brian on the purchase of my Tacoma couldn't have asked for a better guy to deal with It was a true pleasure dealing with Brian on the purchase of my Tacoma couldn't have asked for a better guy to deal with More
by SCOTTMURPHY1976
Employees Worked With
Brian Dial
