Toyota of Rockwall

Efficient use of my time From the sales team to finance we were pleasantly surprised regarding the efficiency and accuracy. Even though we live 50 minutes away in little Tom From the sales team to finance we were pleasantly surprised regarding the efficiency and accuracy. Even though we live 50 minutes away in little Tom Bean Texas we will visit for service and maybe a Camry for my wife. More

Service dept bad, Michael and Terry Good I was in contact with Patrice Lightner via email before making the 6-hour drive to Dallas to look at the car I purchased. I had asked her when the las I was in contact with Patrice Lightner via email before making the 6-hour drive to Dallas to look at the car I purchased. I had asked her when the last time the oil had been changed, and she sent me a snip of the carfax report from January and from April. Seeing how it was the end of August, that didn't bold well. When I asked her to clarify the information, she sent me more recent documentation. Then I had sent her an email telling her that I would be at the dealership at 9 AM and she responded to me, "Perfect, I will update our consultation for Saturday, August 25, 2018 at 9 a.m. in the morning." When I arrived, I was told Patrice wouldn't be into work until after lunch. Whichever supervisor I was working with looked through her email and tried to tell me that I had the wrong time because her schedule showed us coming in later. After that, they put me with Michael Campbel, and he was great! Super friendly, wasn't pushy and walked me through everything as we went through the process. Seeing how this was only the 2nd car I bought, it was greatly appreciated. I worked with Terry in finance and he was great too! After the deal was done, I left the dealership and my tire pressure light came on a couple of miles down the road. No big deal. The tires were nitrogen filled, so I went back to the dealership to have them topped off before making the drive home. One of the supervisors, I don't know who, told me to pull into the service station and they would get me fixed right up. Michael met us and made sure everything was okay with the car, showing me he cared about me and the car and not just about making his money since the deal was already done. I waited at the dealership for over an hour waiting for my tires to have a little air put in them. Michael walked by the waiting area and saw me still sitting there and said he would be right back he was going to go talk to someone in the service department. It turns out, they filled my tires, but they never let me, the supervisor, or Michael know they were finished. Overall, I had a positive experience. Patrice needs to stick to appointments she makes, and the service department dropped the ball. Michael and Terry were great though and were extremely helpful. More

My pleasant experience Wow! What a wonderful day We stopped in at Rockwall Toyota to look at Camrys. The sales people gave us plenty of space and time to check out the diff Wow! What a wonderful day We stopped in at Rockwall Toyota to look at Camrys. The sales people gave us plenty of space and time to check out the different vehicles. We met some very nice Christian people! They made our experience pleasant and sold us an awesome car. Thank you Carl Miller and Terry in finance! More

Oil Change and maintenance Great job! Very friendly and took his time explaining the needs and work on my car. His customer service exceeds (by a lot) that of the previous Ser Great job! Very friendly and took his time explaining the needs and work on my car. His customer service exceeds (by a lot) that of the previous Service person. Will definitely come back and use your service department again. More

Excellent, knowledgeable, friendly and excellent salesman Very helpful, very friendly, knowledgeable and very very excellent salesman. Good work ethics and help us to learn more about the vehicle we purchase Very helpful, very friendly, knowledgeable and very very excellent salesman. Good work ethics and help us to learn more about the vehicle we purchase and definitely recommend toyota of Rockwall to others especially the salesman Philip Moore. We are very satisfied and happy of the service. More

Buying a car Good, friendly sales individual. Sal Rodriguez, I would buy again from this individual. No problem and I left the dealership feeling satisfied. Ove Good, friendly sales individual. Sal Rodriguez, I would buy again from this individual. No problem and I left the dealership feeling satisfied. Over-all very good More

Excellent dealership The Highlander is my first Toyota and I couldn't be more pleased with the car and Toyota of Rockwall. The car was fairly priced and the salesman took The Highlander is my first Toyota and I couldn't be more pleased with the car and Toyota of Rockwall. The car was fairly priced and the salesman took all the time we needed to familiarize us with the car and its new technology. He even came to our house to deliver the car, link the cell phone, and further explain its features. I've had the car in for service a couple time and each time was a pleasant experience. The shop is immaculate, and the service was done efficiently and correctly. I am glad to have bought a Toyota and especially glad it was from Toyota of Rockwall. More

1994 Land Cruiser Carl, and Service is fantastic. He took totally good care of me and made sure that pricing was right and fair for everyone. The Toyota parts themselve Carl, and Service is fantastic. He took totally good care of me and made sure that pricing was right and fair for everyone. The Toyota parts themselves are high for my 1994 Land Cruiser so Toyota may want to rethink its pricing. More

Service S The service we received could not have been better. All our questions were answered about the different cars in which we had an interest. From ou S The service we received could not have been better. All our questions were answered about the different cars in which we had an interest. From our walking into the dealership until our leaving we were treated exceptionally well by all the personnel from our wonderful sales person to the office personnel. More

Very satisfied customer Carl was very polite and considerate. He found a new car that fit my requests. He met my monthly payment requirement. I did pay more than I had plann Carl was very polite and considerate. He found a new car that fit my requests. He met my monthly payment requirement. I did pay more than I had planned adding the extended warranty. Carl was very knowledgeable of all the equipment and electronics on the vehicle and took his time to explain and demonstrate everything. More