Toyota of Rockwall

Always a pleasure I refuse to take my car anywhere else. It is always a pleasure coming in to this service center! I am always treated like family. I refuse to take my car anywhere else. It is always a pleasure coming in to this service center! I am always treated like family. More

Routine car maintenance I scheduled Toyota Rockwall for routine 15K car service. Once there Mick realized my 10K car service (which I believed had been done at Toyota Richar I scheduled Toyota Rockwall for routine 15K car service. Once there Mick realized my 10K car service (which I believed had been done at Toyota Richardson when my car was at the shop for repairs) had not been done. We contacted Toyota Richardson body shop and they reported my car had been taken to the maintenance center, but there was no indication the service had actually been completed. Toyota Rockwall did the car maintenance for 10K and 15K. I was impressed and pleased with the due diligence of Rockwall Toyota and Mick. I will return to Toyota Rockwall for future car service. More

Helpful, friendly and knowledgeable The sales staff attended to all our needs in a new SUV. They were polite and took into consideration what we wanted in our vechicle. It was a good exp The sales staff attended to all our needs in a new SUV. They were polite and took into consideration what we wanted in our vechicle. It was a good experience and would recommend them to others. More

Mostly quick and easy I make an appointment every time I go but it doesn't seem to matter if I have one or not. I'm pretty sure you could just show up and it would take jus I make an appointment every time I go but it doesn't seem to matter if I have one or not. I'm pretty sure you could just show up and it would take just as long. More

Disappointed My service rep NEVER communicated with me of what services they were doing. After about 30 minutes I went to him to ask. I asked about balancing my ti My service rep NEVER communicated with me of what services they were doing. After about 30 minutes I went to him to ask. I asked about balancing my tires because of vibration in steering wheel. He said I would have “get back in line” and add about 60-90 minutes to my wait time. When I got my car there were grease smudges in several areas on the outside, paper mat still down, AC was turned to coldest setting, key fob was taken apart, and the maintenance message not reset. I usually have excellent service where the rep takes me in his office, explains what is due, optional services and gives me a price breakdown. That never happened with this guy. I did talk with service manager and said he would address all areas and apologized. More

Amazing Very good. Excellent service. Very nice persons. The staff, the whole team is very friendly. No pressure. It’s a very nice dealer. Very impressed. Tha Very good. Excellent service. Very nice persons. The staff, the whole team is very friendly. No pressure. It’s a very nice dealer. Very impressed. Thanks. More

We worked with 2 sales men Matt on Tuesday night and Chris Miller on Wednesday we purchase the Jeep we where well pleased the way we were treated.We would recommend both sale men and finance man. Miller on Wednesday we purchase the Jeep we where well pleased the way we were treated.We would recommend both sale men and finance man. More

Excellent service Excellent customer service. Throughly check my vehicle and found a nail in the tire. Service department put on a spare tire for me. Thankfully, I’ll b Excellent customer service. Throughly check my vehicle and found a nail in the tire. Service department put on a spare tire for me. Thankfully, I’ll be able to fix this issue before I might have been stranded somewhere alongside The road. Many thanks! More

Good experience Kyle is honest and upfront about anything regarding my vehicle. He always does his best to take of me and it’s very much appreciated! Kyle is honest and upfront about anything regarding my vehicle. He always does his best to take of me and it’s very much appreciated! More

Had a pretty good experience. Would have given five stars but I felt like I was being rushed out of there and no one showed me how to use anything inside my car. Would have given five stars but I felt like I was being rushed out of there and no one showed me how to use anything inside my car. More