Toyota of Rockwall

Great Saturday! I came in for service on Saturday 12/30/2017 as my wife's car (was the kids car before she left for college) dropped a part on Friday night! So as th I came in for service on Saturday 12/30/2017 as my wife's car (was the kids car before she left for college) dropped a part on Friday night! So as the gents in service were making the needed repairs I asked them to get the car appraised. I met Robert "No Hassle" Castle and Corey Thomas, the sales manager. Robert was made aware that I am just beginning the process of looking and what i was looking for. We searched out a few vehicles and then Robert said wait I have something that may be up your alley. Being tall is an issue with some cars. Robert found me an Avalon that was in great shape and was at the price I needed it to be at. He got the appraisal done on my car, got the paperwork started with Joey D, and worked a great deal. Everyone in the Dealership that I met made me feel welcome and when my wife came down to bring the title to the old car the gents from the service dept and sales all made her feel comfortable. That was very important to me. the deal was complete. Handshakes all around and even a cookie or 2 was eaten. Thank you Corey, Robert, and Joey D for making this the most pleasant car buying experience ever! I do mean ever. More

Great experience with the exception of one! My car buying experience went quite well at Toyota of Rockwall. Alan Schwerdt and Matt were very helpful in helping me find the exact car that I was l My car buying experience went quite well at Toyota of Rockwall. Alan Schwerdt and Matt were very helpful in helping me find the exact car that I was looking for. They discussed the cars features in good detail and were not pushy in any way. Amanda was also very pleasant as she gave me a tour thru the facility. I did however have a very unpleasant experience with Gabriel Hernandez. The first encounter was at my first visit in which I proposed and offer to Alan, and he then passed it on to Gabriel. Gabriel approached me with his counter offer which he said it's the best he can do. He then turned around and walked away from me. The second encounter was after the purchase was completed and I went the next day to pick the car up. I noticed some small stains in the retracting roof, which I thought might be a leak in the moon roof. Alan and Gabriel looked at it with Gabriel commenting "It can't be perfect". Then "If you don't like it I can call the deal off". And again he walked away. With an attitude like that I don't think he belongs in any dealership. I think he will only tarnish the Toyota of Rockwall name. Thus, only four stars More

No other Toyota service location needed Now 2 years into our Highlander, I have been to the other Toyota Service drives in the area, but will only use Casey in Rockwall. I was jaded when I c Now 2 years into our Highlander, I have been to the other Toyota Service drives in the area, but will only use Casey in Rockwall. I was jaded when I came in the first time because this was the 3rd Toyota Service location and just had a mix of bad experiences/service/still have grease stains that will never come out of the interior and Casey accepted all that baggage and has really been diligent in making sure every trip in is a great one. Really appreciate her and the outstanding service she provides. More

BEST EVER CAR BUYING EXPERIENCE DANNY MENDEZ WAS AWESOME; FRIENDLY, LOW-KEY, NO PRESSURE. WENT THE EXTRA MILE TO MAKE SURE I WAS HAPPY WITH MY PURCHASE. HE IS THE REASON I BOUGHT TH DANNY MENDEZ WAS AWESOME; FRIENDLY, LOW-KEY, NO PRESSURE. WENT THE EXTRA MILE TO MAKE SURE I WAS HAPPY WITH MY PURCHASE. HE IS THE REASON I BOUGHT THE CAR THAT EVENING. ALSO GREAT WERE DREW NIGO & SCOTT THE FINANCE GUY, AS WELL AS THE PARTS GUY AND RECEPTION STAFF. I WILL DEFINITELY USE THIS DEALERSHIP IN THE FUTURE AND RECOMMEND IT TO ALL MY FRIENDS AND FAMILY. More

No Hassle If you want a "no hassle" experience please visit "No Hassle" Castle at Toyota of Rockwall. Robert gave us all our options with no pressure to buy. We If you want a "no hassle" experience please visit "No Hassle" Castle at Toyota of Rockwall. Robert gave us all our options with no pressure to buy. We did not intend on buying a car that evening, but decided to purchase the car because the service was exceptional. More

Friendly, Knowledgeable Sales and Service Staff This dealership is at the highest of professionalism...I have purchased 2 cars in the last few years...Will do so again..Sales staff is friendly and e This dealership is at the highest of professionalism...I have purchased 2 cars in the last few years...Will do so again..Sales staff is friendly and easy to work with. More

The Magician Carl David is a Magician, both at finding and fixing a problem in my new Toyota C-HR. I love the car AND the service. Thanks Carl! Carl David is a Magician, both at finding and fixing a problem in my new Toyota C-HR. I love the car AND the service. Thanks Carl! More

Only place to buy a vehicle 2nd vehicle I've purchased here...The only place I'll ever go from now on..Super fast and easy, I've bought 2 used vehicles from this dealership. Gre 2nd vehicle I've purchased here...The only place I'll ever go from now on..Super fast and easy, I've bought 2 used vehicles from this dealership. Great price, easy finance, top notch service dpt, never try low balling me on my trades...It's just plain easy to do business with these people. ..I highly recommend this car dealership!!! Go here first and you won't waste your time. . More

Number 1 Service! Great experience! Not high pressure, listened to our needs and and got us every thing we needed and made the whole experience very enjoyable. Will definitely by from Ta Not high pressure, listened to our needs and and got us every thing we needed and made the whole experience very enjoyable. Will definitely by from Taylor again and will recommend him to others. More