Toyota of Rockwall

Tacoma Chris was great. He spent the time going over the whole vehicle with. This is my first toyota. I think im a customer for life now. Chris was great. He spent the time going over the whole vehicle with. This is my first toyota. I think im a customer for life now. More

Tired of Tire Trouble Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car of Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car off today, told them one of my tires was low on air, and told them I had a tire and wheel warranty. They said great, we will call you when it's ready. The first call I received they told me my tire was un reparable and they didn't have a replacement in stock. Then they call and say that it actually is reparable and it is ready. Then they call and say that they were wrong, it isn't reparable but they will have a new one for me the next day (Sunday). I decide I will just go get the car the following day. Then they call, a little over an hour before they close, and say that the tire isn't actually going to be there until Monday. My car spent all day there, and accomplished nothing. They simply could not put me in a rental because it is not in my warranty. Now I'm forced to drive over 100 miles on my spare, (back home, and to and from work) and risk having a flat tire on 635, pay out of pocket for a rental, or go buy a new tire somewhere else even though I already spent good money on a warranty. If I would have known how much of an inconvenience their tire warranty is, I would have passed. Clearly this Toyota is hurting majorly since they can not afford to be out a rental car for two days to best serve a customer. Or maybe mediocre service is just their thing. Either way, when I'm looking to buy my next Toyota, or have my current one serviced, I won't be coming here. More

Customer friendly My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except it took a while for an oil change as it is a busy place... More

Purchased 3rd car This is the third purchase of my last 3 cars. The reason I buy my cars there is that they seem fair and have always worked me to get me the best car a This is the third purchase of my last 3 cars. The reason I buy my cars there is that they seem fair and have always worked me to get me the best car and financing that I can get. Service is usually always excellent. Corey Thomas is a great saleman and Carmelo was also wonderful. More

Great customer service . Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number. . Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number. More

The easiest new vehicle I have ever bought! Wonderful service!! Everyone was very nice and helpful. I love my new Highlander and plan to be a Toyota customer for several years to come. Wonderful service!! Everyone was very nice and helpful. I love my new Highlander and plan to be a Toyota customer for several years to come. More

Service Leroy knows how to deal with customer. He Explain everything what needs to be done. After the service, he help you get the vehicle. He's very kind and Leroy knows how to deal with customer. He Explain everything what needs to be done. After the service, he help you get the vehicle. He's very kind and respectful. Thank you More

Great purchase at a great dealership! We recently purchased a 2016 Toyota Prius from Rockwall Toyota! This was the easiest purchase we have ever made of an automobile! Most of the negotiat We recently purchased a 2016 Toyota Prius from Rockwall Toyota! This was the easiest purchase we have ever made of an automobile! Most of the negotiation was done on the internet! At the dealer ship when we arrived to get our car the reciption was great ! Our car was ready to go! We met with the finance manager for all the paperwork! He was great and very knowledgeable! We had our own fianancing at 2.9 but he beat that and got us 2.4! Can't beat that!! Our salesman was great ! He handled all the negotiations and got us what we wanted ! Couldn't have been a better experience! More

Great Service Always great service, very professional. Have had a pleasant experience every time I've gone. The free coffee and cookies are always a plus. Pleasant Always great service, very professional. Have had a pleasant experience every time I've gone. The free coffee and cookies are always a plus. Pleasant waiting are, very comfortable. More

Regular oil change and tire rotation Personnel are polite and service is performed on-time. Washing the car is another plus. Waiting room is clean and comfortable and staff offers coffee Personnel are polite and service is performed on-time. Washing the car is another plus. Waiting room is clean and comfortable and staff offers coffee and coockies. More