Toyota of Rockwall

Tired of Tire Trouble Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car of Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car off today, told them one of my tires was low on air, and told them I had a tire and wheel warranty. They said great, we will call you when it's ready. The first call I received they told me my tire was un reparable and they didn't have a replacement in stock. Then they call and say that it actually is reparable and it is ready. Then they call and say that they were wrong, it isn't reparable but they will have a new one for me the next day (Sunday). I decide I will just go get the car the following day. Then they call, a little over an hour before they close, and say that the tire isn't actually going to be there until Monday. My car spent all day there, and accomplished nothing. They simply could not put me in a rental because it is not in my warranty. Now I'm forced to drive over 100 miles on my spare, (back home, and to and from work) and risk having a flat tire on 635, pay out of pocket for a rental, or go buy a new tire somewhere else even though I already spent good money on a warranty. If I would have known how much of an inconvenience their tire warranty is, I would have passed. Clearly this Toyota is hurting majorly since they can not afford to be out a rental car for two days to best serve a customer. Or maybe mediocre service is just their thing. Either way, when I'm looking to buy my next Toyota, or have my current one serviced, I won't be coming here. More

Customer friendly My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except it took a while for an oil change as it is a busy place... More

Great customer service . Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number. . Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number. More

Purchased 3rd car This is the third purchase of my last 3 cars. The reason I buy my cars there is that they seem fair and have always worked me to get me the best car a This is the third purchase of my last 3 cars. The reason I buy my cars there is that they seem fair and have always worked me to get me the best car and financing that I can get. Service is usually always excellent. Corey Thomas is a great saleman and Carmelo was also wonderful. More

At ease in Rockwall I recently had my Toyota Tacoma serviced at Toyota of Rockwall. I have almost 90,000 miles on my pick-up and had never had a tune-up. When I went in I recently had my Toyota Tacoma serviced at Toyota of Rockwall. I have almost 90,000 miles on my pick-up and had never had a tune-up. When I went in for new tires, my service advisor (Kyle Rust) was exceptional. He told me they could do the tune-up at the same time as installation of my new tires. The pick-up was ready when Kyle promised it would be completed. They did what they said they would do and it was done in a professional manner. I would recommend Toyota of Rockwall and Kyle Rust to anyone. More

Kyle was excellent Kyle went above and beyond in getting my car serviced in allowing me to get on the road quickly. I will be sure to go back to him again. Kyle went above and beyond in getting my car serviced in allowing me to get on the road quickly. I will be sure to go back to him again. More

Very good service I was very pleased with the service and would highly recommend them in the future. Very well organized dealer! I had some recall service done and r I was very pleased with the service and would highly recommend them in the future. Very well organized dealer! I had some recall service done and routine service. All of my expectations were exceeded by this department, especially Leroy Alvarez More

Service Leroy knows how to deal with customer. He Explain everything what needs to be done. After the service, he help you get the vehicle. He's very kind and Leroy knows how to deal with customer. He Explain everything what needs to be done. After the service, he help you get the vehicle. He's very kind and respectful. Thank you More

Great purchase at a great dealership! We recently purchased a 2016 Toyota Prius from Rockwall Toyota! This was the easiest purchase we have ever made of an automobile! Most of the negotiat We recently purchased a 2016 Toyota Prius from Rockwall Toyota! This was the easiest purchase we have ever made of an automobile! Most of the negotiation was done on the internet! At the dealer ship when we arrived to get our car the reciption was great ! Our car was ready to go! We met with the finance manager for all the paperwork! He was great and very knowledgeable! We had our own fianancing at 2.9 but he beat that and got us 2.4! Can't beat that!! Our salesman was great ! He handled all the negotiations and got us what we wanted ! Couldn't have been a better experience! More

Review Anytime I need help or a service that is due, I contact Carl David, my service manager. He helps me immediately and is a timely manner. He takes the t Anytime I need help or a service that is due, I contact Carl David, my service manager. He helps me immediately and is a timely manner. He takes the time to explain any questions I have. More