Toyota of Rockwall

Great Service Took care of my college kids. I didn't have to help them out with getting the vehicle serviced. Took time to clean the vehicle for us. Thanks. Took care of my college kids. I didn't have to help them out with getting the vehicle serviced. Took time to clean the vehicle for us. Thanks. More

Great! The service was great and everyone was very nice. My questions were answered and I did not have to wait long for my car to be serviced. Thank you The service was great and everyone was very nice. My questions were answered and I did not have to wait long for my car to be serviced. Thank you More

Eric did an awesome job. Eric did an awesome job was friendly helpful, and told me what my charges would be in advance. Excellent job Eric! Also enjoyed the free coffee Eric did an awesome job was friendly helpful, and told me what my charges would be in advance. Excellent job Eric! Also enjoyed the free coffee and cookies... More

Service was excellent! I brought my truck in for my 20,000 mile service. The service was excellent and so was the staff. I appreciate all that Toyota of Rockwall does to mak I brought my truck in for my 20,000 mile service. The service was excellent and so was the staff. I appreciate all that Toyota of Rockwall does to make each of my visits excellent. More

Great Salesman - Jason My salesman, Jason, was low key and only reached out to me to share used Toyotas Tundras that he knew would meet my minimum requirements. No high pre My salesman, Jason, was low key and only reached out to me to share used Toyotas Tundras that he knew would meet my minimum requirements. No high pressure sales. When I opted to go with a new truck, he was quick to find one that met my requirements and set everything in motion from my trade-in to my options. It was ready to go when I was. I really enjoyed doing business with him. Truly Exceptional. My finance guy was charming and funny but we seemed to have a disconnect over the maintenance and extended warranty plans. I don't like things quoted to me in 'monthly payments'. I want to know the cost in total. His tendency to only want to address my monthly payment created a lot of miscommunication, distrust and rework and I could tell he was getting frustrated with me. More

My Nissan is happy @ Toyota of Rockwall Didn't know these guys service other brands... I just can't be happier! Their service is superb! I don't need to drive any other place. I'm a happy cu Didn't know these guys service other brands... I just can't be happier! Their service is superb! I don't need to drive any other place. I'm a happy customer! More

Trust and Courtesy I have continued to take my 2006 Prius to Toyota of Rockwall and it has been on the road for 170,000 miles. My service tech Carl David is the one I c I have continued to take my 2006 Prius to Toyota of Rockwall and it has been on the road for 170,000 miles. My service tech Carl David is the one I call and depend on getting whatever done completed and he hasn't let me down yet. I can't recommend Toyota of Rockwall enough More

Great! I am very happy with the service I get when I bring my vehicle in. Everyone is friendly and I know I get the best quality of service. It seems that e I am very happy with the service I get when I bring my vehicle in. Everyone is friendly and I know I get the best quality of service. It seems that everyone genially cares. More

Finance managers Lie Well, all started out great. Friendly folks. Loved the vehicle. Then the lies came. Started the dealing... I was promised FREE GAP coverage. Sale Well, all started out great. Friendly folks. Loved the vehicle. Then the lies came. Started the dealing... I was promised FREE GAP coverage. Salesman, Jimmy Greene, said free GAP, I expected not to see a price for it but it was added at $895. When questioning the finance manager, Wesley Gerhardt, he said the $895 would be deducted from the price (it was not). Being so excited about the vehicle I didn't pay attention to the cost until adrenaline slowed and I reviewed the contract. I called Jimmy the next day and he said, "we just didn't charge you for the free car washes for life, oil changes (5 total), and tires with nitrogen pkg. We are allowed to give just so many of those pkgs away. I said I don't have anything in writing that I have that pkg., he said " don't worry it's in the computer, you have it." I wrote that off to not paying close attention. But then the huge LIE came. Wesley Gethardt, finance manager, is smooth and very likeable, he wrote up a contract for 5.99%, but I had negotiations going on with my credit union. They called just after signing the 5.99% contract, so he heard her honor 4.2% and he said, "if I do that, will you go with me?" I shook my head yes while still speaking with credit union, he began reprinting the contract. I resigned the contract at 4.2%. He said he would do a buy out for the difference if he couldn't get it. Outside of his office door while leaving I asked him what am I supposed to say to her when she calls me back. He told me to stall, tell her I'm thinking about it. Now he says I was supposed to get an authorization letter and email him with it by the next morning, and that I didn't. Question: why would I ask her for a pre-auth letter if I'm thinking about it? He has submitted the contract for 5.99% and saying because the 4.2% quoted is different than the 4.24% I was approved for, so I can refinance elsewhere. Of course, Wesley gets his commissions and I get the refinancing hassle. I asked to resolve the .04% difference could I come resign a contract, he said "No, you can refinance". He got his $$, but in the END, he has to answer for his dishonesties. Although, I am not finished with these lies. As I summarized for him, I gave Toyota another chance, the last chance!! Cowboy Toyota couldn't paint my son's Prius the correct color, it is still two shades of gold. Now, Toyota Rockwall has allowed salesman and finance managers to lie to me. I will re-review, and appreciate it, if the dealership handles this matter and corrects the matter. When the finance company called me to Welcome Me, I learned that the 5.99% was submitted. I immediately called the dealership and was promised by the receptionist who put me thru to a voicemail that she would have the finance manager (they are all finance managers) listen to it. Whether he did or not I don't know, I didn't get a call back til the next afternoon from Wesley, who was argumentative and uncaring. More

No phone calls Just came on to pick seat belt extensions for my carwhile i was there had them wash my car and it took and hour and half just to wash it . And i know Just came on to pick seat belt extensions for my carwhile i was there had them wash my car and it took and hour and half just to wash it . And i know one called to tell me my part was in i had to call yall and also for my licinse plates . Obiviously yall dont want to make phone calls More