Toyota of Rockwall

Very disappointed long term customer We had used Toyota of Rockwall for the repairs and maintenance of my SUV for years and had spent literally thousands of dollars with them. They had in We had used Toyota of Rockwall for the repairs and maintenance of my SUV for years and had spent literally thousands of dollars with them. They had installed a new water pump and it failed at far less than half the expected life. They refused to make any effort to stand behind their work or even suggest that they cared or valued our repeated business. I spoke with the service manager and he was simply disinterested and uncaring. I didn't expect that from Toyota of Rockwall. I wasn't asking for a free water pump or service, but wanted to know they valued the relationship and would make some effort to partner wit us to make it right. He was dismissive, short and all but rude. We have not been back. Before leaving any reviews, I left three messages for the dealership manager to please contact me. I never received a call. I believed Toyota of Rickwall was better than this. More

Great service My service experience at Toyota of Rockwall was great. It always is. I expect nothing less. Toyota of Rockwall is the only dealership I will take my v My service experience at Toyota of Rockwall was great. It always is. I expect nothing less. Toyota of Rockwall is the only dealership I will take my vehicle to for service. More

New vehicle mileage service The service department and Leroy Alvarez handled my time and request very professionally. Also, the young lady who booked my appointment was very ple The service department and Leroy Alvarez handled my time and request very professionally. Also, the young lady who booked my appointment was very pleasant and helpful as I had to adjust my appointment schedule. More

Good Service,Polite and Friendly. I don't remember the gentleman name who help me,but he was friendly, and very polite. After my car was check he came and told me what the problem was I don't remember the gentleman name who help me,but he was friendly, and very polite. After my car was check he came and told me what the problem was. I was given a car wash. In and out in less than thirty minutes. Thanks Toyota. More

Professional Staff Justin is a through service manager who listens to all issues with your vehicle, then comes back with what the team will perform to fix the issue. If Justin is a through service manager who listens to all issues with your vehicle, then comes back with what the team will perform to fix the issue. If parts are not available, the team orders the parts and lets the customer know when the parts arrive so they can schedule an appointment. At the appointment time the team follows through to completion. Thanks for the clean vehicle when work is completed. More

Annual inspection made simple Easy online scheduling, and prompt service upon arrival. I waited for my vehicle, including an extra fifteen minutes for the complimentary wash/vacu Easy online scheduling, and prompt service upon arrival. I waited for my vehicle, including an extra fifteen minutes for the complimentary wash/vacuum. Wifi access in the lounge makes the wait enjoyable, but next time, please have a batch of Otis Spunkmyer cookies ready! Options for me were clearly laid out with various pricing options as my vehicle required a discrepancy to be corrected to pass inspection. I opted to take care of it myself at home, and the reschedule and appointment were handled by the dealer at no additional charge. More

Great all way around Love how the people at Toyota of Rockwall are friendly loving and caring. Also great on time and they also wash your car afterwards. You don't get the Love how the people at Toyota of Rockwall are friendly loving and caring. Also great on time and they also wash your car afterwards. You don't get the service they offer anywhere els. More

I always get excellent service Kyle always takes care of my needs at Toyota of Rockwall. Everybody is nice there, but given the choice, I prefer to deal with him. Kyle always takes care of my needs at Toyota of Rockwall. Everybody is nice there, but given the choice, I prefer to deal with him. More

Love my new RAV4 I was looking for a new RAV4 and had saved one on the internet. George emailed me and followed up with a phone call. We arranged a time to come and l I was looking for a new RAV4 and had saved one on the internet. George emailed me and followed up with a phone call. We arranged a time to come and look and drive it. The day of the appointment I was greeted by George and Jason. Jason showed the RAV4 to me and we went for a test drive. It was love. Within 2 hours I was the proud owner of a 2016 RAV4. More

Excellent Great buying experience. Everyone was so helpful and friendly. Would definately send friends and family there. Love my new vehicle and how easy the tr Great buying experience. Everyone was so helpful and friendly. Would definately send friends and family there. Love my new vehicle and how easy the transaction was More