Toyota of Rockwall

They Don't Give Up Occasionally, we would get a whiff of burnt oil coming through the ventilation system. We could not isolate the cause. At first we thought there was Occasionally, we would get a whiff of burnt oil coming through the ventilation system. We could not isolate the cause. At first we thought there was some residual oil on an engine part, but the problem persisted too long for that to be the case. Thanks to the persistence of Kyle Rust and some great diagnostics, Toyota of Rockwall, figured out it was a leaking camshaft seal in the front of the engine and anytime we stopped or started quickly, oil would slosh and leak from the seal subsequently being burned on the hot engine. The 12 hour repair was covered by the powertrain warranty and they provided a rental car for the 3 day period. I appreciate their persistence and attentiveness. I had occasion to return for a minor adjustment and Randy Searcy did an excellent job of helping me on a busy Saturday afternoon. More

Toyota of Rockwall / Service Department Thank you to the service department for Toyota of Rockwall. The service department is always prompt in responding, once your vehicle arrives. Then, Thank you to the service department for Toyota of Rockwall. The service department is always prompt in responding, once your vehicle arrives. Then, a courtesy van takes me to work at the nearby Rockwall County Courthouse. The van will even come pick me up at the Courthouse for a return trip to the dealership to pick up our vehicle. Thank you, once again. More

Highlander Service Another great experience with Toyota of Rockwall service department. Scheduled my appointment online, it was easy and got the day and time I wanted. Another great experience with Toyota of Rockwall service department. Scheduled my appointment online, it was easy and got the day and time I wanted. I was in and out within an hour, including washing and vacuuming the car. Too easy. Consistent quality and friendly people. More

Yes, It's True Without a doubt, the best buying experience ever! The price was fair, everyone I spoke to was truthful, demonstrated integrity, and honored their com Without a doubt, the best buying experience ever! The price was fair, everyone I spoke to was truthful, demonstrated integrity, and honored their commitment. Becuase of my experience and these traits, I'll be back for my next purchase as well as recommend friends and family. Thank you. More

Back for more Very patient, accommodating, friendly. It's our second vehicle from Toyota of Rockwall, and we love this place. The customer service is excellent, won Very patient, accommodating, friendly. It's our second vehicle from Toyota of Rockwall, and we love this place. The customer service is excellent, wonderful facilities, always a pleasure to go in for service. More

Great place to buy!!! My wife surprised me and called and spoke with Jason Kirksey. When we pulled in he literally had the truck I was looking at waiting on me. Dealing wit My wife surprised me and called and spoke with Jason Kirksey. When we pulled in he literally had the truck I was looking at waiting on me. Dealing with Jason was awesome no pressure at all to buy, and he was an expert on all things Toyota. I also had the pleasure to meet Gabriel Hernandez the sales manager. Dealing with Gabriel was amazing, he's a great guy and truly wants his customers to get what the want. I would definitely recommend doing business with these two guys (5 star) experience for sure!!!! More

New Friends in Rockwall March 10, 2016 Thursday My name is James Morris and I'm a school teacher from Tyler. I wanted to tell you about my recent experience with Rockwall March 10, 2016 Thursday My name is James Morris and I'm a school teacher from Tyler. I wanted to tell you about my recent experience with Rockwall Toyota and specifically, Brian Dial. If you're expecting to hear a negative car buying experience or expecting a car buying horror story, you'll have to look elsewhere. Brian Dial and I had been going back and forth trying to get me into a new Tundra Platinum. I found one that I was interested in but it was not available at the Rockwall dealership. I told Brian I had found a new Tundra in the area but it was not on their lot. I gave Brian the VIN and he said he would locate it for me. Shortly thereafter, Brian notified me when he had located the Tundra and gave me a Rockwall Toyota price that came in under its listed MSRP. To close the deal, I told Brian I had a 10+ year old Suburban I would be trading in, as well as adding an additional cash down payment. Brian asked me about my Suburban (frequency of oil changes, condition of tires, integrity of body, other maintenance schedules, wear and tear on the interior, etc.) and what I expected to get for its trade-in value. This information was given honestly and Brian said my trade-in figures sounded about right and to bring it in the day of the purchase and we would go from there. I told Brian I would drive to Rockwall Thursday and we would close the deal. Of course, I didn't really believe Rockwall Toyota and Brian would make things happen as I was led to believe. I figured prices would be different, or the specific Tundra would not be available but they would substitute a similar one, or they wouldn't be able to give me my expected trade-in value, or this...or that…or…you get the idea. Now I’m back in Tyler with my new Platinum. We met at the agreed upon time. At the advertised/agreed on price. At the agreed on value for my trade-in. No surprises. No car dealer ambushes.. Good job guys. As a post script, you will probably want to hear this. When Brian quoted me his Rockwall Tundra price I went to my local Toyota dealer and informed them I had a quote from a Dallas area Toyota dealer (I did not tell them what that price was). I told my local dealer I wanted to give them a chance to earn my business and I was even willing to pay more for the privilege if they would give me a quote within $500 of Brian Dials. My local dealer was not able to get within my self-imposed $500 allowance I had personally set. So guess what? I now have some new friends in Rockwall. March 10, 2018. More

Awesome....... My visit to the service center was great . My advisor was friendly. The service was completed quickly. I will encourage others to use the services pr My visit to the service center was great . My advisor was friendly. The service was completed quickly. I will encourage others to use the services provided by Toyota Rockwall. More

always Top Notch Service This last visit they offered a new service of checking your windshield for nicks and getting your insurance to pay for it. That was great!! This last visit they offered a new service of checking your windshield for nicks and getting your insurance to pay for it. That was great!! More

Positive Great service. Customer service exceptional. Honest people and committed to wotk. Thanks for coffee and cookies. You make ud feel lkke home. We want Great service. Customer service exceptional. Honest people and committed to wotk. Thanks for coffee and cookies. You make ud feel lkke home. We want to keep bringing our vehicle here for service. More