Toyota of Rockwall

Disappointing service I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service advis I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service adviser that it not a big deal, just run it by anytime and it shouldn't take an hour to fix, no appointment needed. I drive in to the dealer a few days later and the female service adviser says that it takes a while to do the repair and I should come back when I have an appointment? Just the opposite of what I was told on the phone. So I make an appointment for another day and take the truck in, wait for over an hour only to be told that they can't do the repair because they don't stock the parts to fix the recall. She said that they would order the parts and call me when they came in. Three weeks later and three trips to the dealer so far, and I have not heard anything from them. Total waste of time. More

Informative, Helpful, and Polite Jay was my salesman, and he was very helpful, informative, and polite. Also, I really love my Certified Prius Toyota. Now that my husband has driven Jay was my salesman, and he was very helpful, informative, and polite. Also, I really love my Certified Prius Toyota. Now that my husband has driven it, he loves it too. I appreciate the extra services I will receive with the certified Toyota. I wanted to add that I think it is great what you do for your community and surrounding communities for the teacher's of the year. I would definitely recommend Toyota of Rockwall to others. Jay was my salesman so not sure why it does not have his name checked below. More

New vehicle Our experience with our salesman Jimmy Greene was a very pleasant experience. Upon arrival we were greeted warmly and ask if we could be helped. Jimmy Our experience with our salesman Jimmy Greene was a very pleasant experience. Upon arrival we were greeted warmly and ask if we could be helped. Jimmy showed us several vehicles to choose from which to choose from. More

Everyone was very nice and apologetic for being so busy! Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to buy my cars from this dealership in the future!! More

Regular maintenance Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you ver Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you very much More

Purchased a pre-owed SUV. I have been a Toyota Man for many years. I trust this dealership for service and repairs. I have always been please with the work and the customer ser I have been a Toyota Man for many years. I trust this dealership for service and repairs. I have always been please with the work and the customer service. Recently, (1-11-16) I paid $21,000 down and financed under $4000.00 for a Honda Pilot. My sales person was helpful during the sale. Sadly, I needed his help with a concern that USAA had regarding proof of purchase. I called him with the USAA representative on the line. He was NO help and was short with me, "I am going to get off the phone now". He hung up. I called back and spoke to the finance manager West who texted me and email the one sheet POP to the representative from USAA that I needed. Problem solved by West. Dale Calhoun got his commission and lived up to what many who have met his type before call "USED CAR SALESMAN". With that said, I would not hesitate to make another purchase using a different sales person. More

Service Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The ser Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The service department always follows up to ensure complete customer satisfaction. More

10k service Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there we Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there were at least 10 other customers at the time. I was even offered a warm cookie as I waited. Great customer service. More

Leased my dream car! Brian Dial is the man to see if you want the car of your dreams! He listens and makes it happen. I turned in a leased Prius for a new leased Prius the Brian Dial is the man to see if you want the car of your dreams! He listens and makes it happen. I turned in a leased Prius for a new leased Prius the same day and I live in Dallas, but it is worth the drive. More

Quick and Easy, but not a lot of friendliness They were great with negotiating price. The car is immaculate. Looks new. The entire transaction took maybe two hours verses a full day like some deal They were great with negotiating price. The car is immaculate. Looks new. The entire transaction took maybe two hours verses a full day like some dealership experiences. The sales person was not overly excited or friendly. Didn't say much, didn't communicate much. That may be because we knew exactly what we wanted when we got there. He was not rude in any way. The finance department person that we had to deal with was a bit rude after we turned down his extended warranty and gap insurance. He also told us that the manuafactorers power train warranty does not carry over to second owners. We checked on our own and that is not true. More