Toyota of Rockwall

Scheduled maintenance My scheduled service interval was due and I had an emergency that I had to attend to. I explained my circumstances to the maintenance supervisor and My scheduled service interval was due and I had an emergency that I had to attend to. I explained my circumstances to the maintenance supervisor and she immediately worked my car in. I was in and out in under an hour. Super customer service that truly cares about people. More

Fast and Complete Almost lost getting here but it was worth the trip to go where I bought my used car. My first trip back in almost 1 year. Almost lost getting here but it was worth the trip to go where I bought my used car. My first trip back in almost 1 year. More

My recent service experience at Rockwall Toyota Excellent service I was greeted upon pulling into the service drive at this nice, clean facility. Advisor took interest in my problem with my truck an Excellent service I was greeted upon pulling into the service drive at this nice, clean facility. Advisor took interest in my problem with my truck and kept me informed during the entire process. This is a green facility, saving environmental waste impact, waiting facilities and restrooms were clean and inviting when the work was concluded my truck's problem has been repaired I recommend Rockwall Toyota Service Department. More

Deceptive and shady Taylor Moore is a con artist ! We will never come back and none of our large family and or friends will either ! If I ran my business at Collin county Taylor Moore is a con artist ! We will never come back and none of our large family and or friends will either ! If I ran my business at Collin county steel like those two did I would be living under a bridge ! Wes was a real xxxxxxx as well ! Sorry for the language ! More

Very disappointed long term customer We had used Toyota of Rockwall for the repairs and maintenance of my SUV for years and had spent literally thousands of dollars with them. They had in We had used Toyota of Rockwall for the repairs and maintenance of my SUV for years and had spent literally thousands of dollars with them. They had installed a new water pump and it failed at far less than half the expected life. They refused to make any effort to stand behind their work or even suggest that they cared or valued our repeated business. I spoke with the service manager and he was simply disinterested and uncaring. I didn't expect that from Toyota of Rockwall. I wasn't asking for a free water pump or service, but wanted to know they valued the relationship and would make some effort to partner wit us to make it right. He was dismissive, short and all but rude. We have not been back. Before leaving any reviews, I left three messages for the dealership manager to please contact me. I never received a call. I believed Toyota of Rickwall was better than this. More

10,000 mile service Great job. I made a specific appointment, because of my distance from the dealer. My 10,000 service was completed in less than 45 minutes.... includ Great job. I made a specific appointment, because of my distance from the dealer. My 10,000 service was completed in less than 45 minutes.... including a wash/vacuum . Thanks so much! More

service Great and fast service on saturday. No wait and the work was done quickly. The service staff is friendly and keeps you up to date Great and fast service on saturday. No wait and the work was done quickly. The service staff is friendly and keeps you up to date More

Great Took my Toyota Highlander in for 35000 mileage Service. Kyle is my service guy. I always get great customer service. Service is always Fast and friend Took my Toyota Highlander in for 35000 mileage Service. Kyle is my service guy. I always get great customer service. Service is always Fast and friendly. Dealership is always clean. More

Very easy! Our sales man, Dale, was very helpful and attentive, but not pushy. The finance department was informative, with details for extended warranties, but Our sales man, Dale, was very helpful and attentive, but not pushy. The finance department was informative, with details for extended warranties, but again, not pushy. The experience, was very simple, easy, with little stress. I am grateful for the help, and not feeling like I am having something spoon fed to me. Making my own choices is how car buying should be! More

Excellent, thorough service. I have both my cars serviced by Toyota of Rockwall. They provide quick, thorough, quality service for a great price. Even when I come in without an I have both my cars serviced by Toyota of Rockwall. They provide quick, thorough, quality service for a great price. Even when I come in without an appointment, I am taken care of quickly and efficiently. More