Toyota of Rockwall

Help After The Sale Copy of Followup to Scion Customer Service Hello once again my friends at Scion. This evening late a UPS truck drove up and delivered a small box Copy of Followup to Scion Customer Service Hello once again my friends at Scion. This evening late a UPS truck drove up and delivered a small box containing the "3rd key" to my 2014 Scion xB sent by Toyota of Rockwall. I tried the key on the car and it works. Thank you for your followup and I want to say that Craig Maynard there at Rockwall was very helpful to me and was highly considerate in assisting me. I had been turned down by Justin Hogue who is in the Service Department and tried to insinuate that possibly I had received the key at the sale back in 2014 and simply lost it. No such thing. I did not know the cars came with them until I bought my 2015 Parklan 686 in Houston on October 31, 2015 (Saturday). Justin not even know the function of such a key and stated that since it would have to be programmed for the car the cost would be prohibitive to Toyota of Rockwall. I called back and talked with Craig Maynard after speaking with Scion Customer Service and he investigated further and determined that this "3rd key", as with my 2015 doesn't have a chip and needs no programming. That was yesterday and now I have the key in hand and I am happy. I now realize that the cost for this key is nowhere near as much as the other 2 that have the chip inside and need programming. Might I suggest that someone at Toyota of Rockwall in management and the Scion Corporate do a review on how this was handled and see where it could have gone better in the beginning. Craig Maynard was 100% excellent in this and I am very disappointed at the lack of interest shown by Justin Hogue. He could have cared less if I was satisfied as a customer and a Scion owner. Thank you to all who really do want to make the Scion brand truly customer friendly and thank you Scion for listening to me in this matter. And thanks to Craig Maynard and to whoever else helped to put this matter to rest so I can get back to enjoying these 2 great xB autos.===============Sincerely ~ Philip N. Beam Sr. More

25,000 mile check up I was on my way home when I stopped by to have the service done and was in and out in lees than an hour....I couldn't be happier with my car and Toyot I was on my way home when I stopped by to have the service done and was in and out in lees than an hour....I couldn't be happier with my car and Toyota of Rockwall has helped me to continue to be a fan of Toyota's! More

Toyota 4-runner Kirk Gordan was a very attentive salesman. They really listened to what I wanted and constantly checked to make sure I was a satisfied customer. Kirk Gordan was a very attentive salesman. They really listened to what I wanted and constantly checked to make sure I was a satisfied customer. More

Quuuuuuuuick! Arrived Saturday @ 3:10pm for the 25000 service, my car was ready right before 4:00pm. By the way, my car was washed as well... Can you ask for more? Arrived Saturday @ 3:10pm for the 25000 service, my car was ready right before 4:00pm. By the way, my car was washed as well... Can you ask for more? More

awesome Great sales men, deals and service. I have been to alot of dealerships and between my boss and I we have purchased six vehicles from Toyota of rockwal Great sales men, deals and service. I have been to alot of dealerships and between my boss and I we have purchased six vehicles from Toyota of rockwall just this year. We will continue to come back. More

Great customer service Taylor our sales rep was awesome. I'm not the easiest person to deal with when it comes to purchasing a vehicle, but Taylor did what he said he would Taylor our sales rep was awesome. I'm not the easiest person to deal with when it comes to purchasing a vehicle, but Taylor did what he said he would do and that means a great deal to my wife and I. More

Best dealership ever!!! I bought my first car recently on my own and Andy Bacon helped me out with exactly what I wanted. He gave me the absolute best price for my car and I I bought my first car recently on my own and Andy Bacon helped me out with exactly what I wanted. He gave me the absolute best price for my car and I could not be happier. As a 21 year old, he made the process simple and easy and gave me any deal that he possibly could. I was in great hands at this dealership. I would recommend to anyone who wants a car or is looking! You will not regret it. More

Thanks Just great!! fast service, coffee machine, and the best customer service my car was washed as well... that was sweet!! Special Thanks to Gabriel a Just great!! fast service, coffee machine, and the best customer service my car was washed as well... that was sweet!! Special Thanks to Gabriel and Justin. More

Excellent Experience This is a great dealership. Everyone we dealt with was very professional. Jonathan was excellent- he explained everything and has followed up to make This is a great dealership. Everyone we dealt with was very professional. Jonathan was excellent- he explained everything and has followed up to make sure we are happy. We were pleased with the deal and are pleased with the vehicle we purchased. I would definitely recommend Toyota of Rockwall. More

Awesome!!!! So grateful for my experience with Toyota of Rockwall and Taylor. He was incredibly knowledgable about all of the vehicles and took the time to truly So grateful for my experience with Toyota of Rockwall and Taylor. He was incredibly knowledgable about all of the vehicles and took the time to truly understand what I am looking for in a new vehicle. More