Toyota of Rockwall - Service Center

toyota rockwall is worst place to maintain you vehicle. I went there to normal service of my vehicle and they told me my vehicle have problem in engine which i need to fix urgently . after paying $5500 th I went there to normal service of my vehicle and they told me my vehicle have problem in engine which i need to fix urgently . after paying $5500 they told me my vehicle dosent have engine problem. and they took my money with out any logical reason. and more than that they damaged my heating system plus other mechanical issue. toyota rockwall manage is very very rude and dont know how to deal with customers. More

I love the service department. They are always quick to get me in, thorough and efficient. Always pleased with the results. 1 They are always quick to get me in, thorough and efficient. Always pleased with the results. 1 More

I would not recommend this dealership to anyone. The service department did not fix mandatory recalls on my vehicle and refused to answer my calls regarding my vehicle. I had numerous calls from sal The service department did not fix mandatory recalls on my vehicle and refused to answer my calls regarding my vehicle. I had numerous calls from sales members trying to sell me a new vehicle and repeatedly asked them to stop. I was getting 6-8 calls a week but never from the service department. When I complained, I was forwarded to the “lead” sales representative and again asked if I was interested in purchasing a new vehicle. Absolutely ridiculous experience. More

Great place to get your car serviced. Comfortable waiting areas. Very nice service person and cashier. Comfortable waiting areas. Very nice service person and cashier. More

I always have a great experience at Toyota of Rockwall. The Service Department is prompt and thorough. The Service Department is prompt and thorough. More

Sam was very helpful. I am never disappointed in the level of professional service he provides. I am never disappointed in the level of professional service he provides. More

Had an appointment to remove protective paint shield on the hood of 2011 Camry. After 2 hours I was told it's going very slow. I feel like they didn't start on my car at the appointment time. I was told the hood of 2011 Camry. After 2 hours I was told it's going very slow. I feel like they didn't start on my car at the appointment time. I was told the hood will need touching up before a new protective shield can be put on. When he told me my car was ready, the headlights had a milky white substance running all over them. I asked if this would come off and was told yes when you take it to a car wash. I told him I want it off before I leave. My car had to go to the back again and they restored the headlights using sandpaper. This was not going to come off and they knew that. The hood was so scratched from using a tool to remove the shield that the whole hood and front fenders had to be repainted. The body shop that I took it to told me I should have brought it to them first and they would have buffed the shield off. Very disappointed in the care & service I received. I could keep going about this but nothing good I can say. More

Prompt, professional, and service adviser Casey is outstanding . No wasted time vehicle ready on time outstanding . No wasted time vehicle ready on time More

Excellent professional service and very friendly people. The rest area have all the people need to get comfortable The rest area have all the people need to get comfortable More

It was nice and clean. I was in and out in very little time. Yea!!! I was in and out in very little time. Yea!!! More