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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,679 Reviews

3,679 Reviews of Toyota of Rockwall - Service Center

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November 12, 2022

Absolutely the best experience I have ever had with a service department in my 70 years More

by Billy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 10, 2022

Very good and understands of what I wanted done to my truck needs..great employees in service dept. thanks More

by tbradburn2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, Josue Gutierrez
Nov 10, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2022

Had 10,000 miles service, in and out in 50 minutes. Super fast service and get the job done right More

by chenpan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 10, 2022 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

November 08, 2022

All staff was friendly and courteous. Mick was very knowledgeable and made me feel confident my car was in good hands. I also needed to use the shuttle service for a ride back to my home. More

by Dchavez49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver. I can’t remember the name but he gave excellent customer service and made me feel safe
Nov 08, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Mick and our team. We're glad to hear we delivered such a great experience!

November 06, 2022

Clean, thorough, friendly. Felt comfortable they are fixing my car correctly. Chose Rockwall over Sports city in Garland. More

by denise.johnson77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Toyota of Rockwall responded

Thank you, Denise! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 05, 2022

Kasey Boysaw is very friendly service advisor. She has very good knowledge of her job. Please keep her forever. I would like to recommend for her employee of year. Thanks Samson Zachariah sheki More

by shekinahsz1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 04, 2022

Convenient to our home, friendly, helpful, ability to correct or repair problems, great place to wait for service. Very accommodating, striving to make our wait time as enjoyable as possible. More

by ETHEAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 03, 2022

Justin is a wonderful service manager and I always feel he takes care of me. More

by rochelleduke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue, Kevin McGuire
Nov 03, 2022 -

Toyota of Rockwall responded

Rochelle, We are very happy to hear Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2022

I was greeted promptly upon arrival and service was preformed at that time before my appointment time. I appreciate the service because it’s hard to time do to construction and traffic getting to deale More

by Vicky
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 03, 2022 -

Toyota of Rockwall responded

Vicky, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 02, 2022

I’m comfortable with the service person and how fast the service is done I’ll come back More

by jjefcoat1946
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Nov 03, 2022 -

Toyota of Rockwall responded

We are very happy to hear Kevin provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

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