Toyota of Rockwall - Service Center

Service Advisors Schoot and Justin Houge were great. Service personnel working on car were professional and wanted to make sure car's hybrid batteries and connections were free of any energy drain. J Service personnel working on car were professional and wanted to make sure car's hybrid batteries and connections were free of any energy drain. Justin has serviced my car for several years and I trust him explicitly in regard to what needs to be done. Always have my Highlander serviced by Toyota of Rockwall. More

Everything is easy (without “surprises”)! From the ease of scheduling (a 70k miles service on my latest visit), to drop off and pick up. The customer service was, as I have previously experie From the ease of scheduling (a 70k miles service on my latest visit), to drop off and pick up. The customer service was, as I have previously experienced at this dealership, awesome! More

Tire rotation only took about an hour but all tires had crazy different psi. 2nd trip was just as bad with tire sensors showing zip. Not happy at all. crazy different psi. 2nd trip was just as bad with tire sensors showing zip. Not happy at all. More

Very clear and friendly dealership. Listen to what I had to say. Waiting area very comfortable Listen to what I had to say. Waiting area very comfortable More

Top notch service department. Everyone is very cordial and the process is very efficient. Good experience Everyone is very cordial and the process is very efficient. Good experience More

Informative service advisor (Kevin). Also very friendly. The technician JB as well. I recommend this dealership because it has good professionals to service their products. Also congratu Also very friendly. The technician JB as well. I recommend this dealership because it has good professionals to service their products. Also congratulations to Justin for his promotion. He was my service advisor before Kevin. More

Always professional and helpful. Service area is very clean and well taken care of. Overall a nice experience each visit. Service area is very clean and well taken care of. Overall a nice experience each visit. More

Friendly enough. They used to do a car wash with your service but I haven't received that in the last 3 services. Always takes more than an hr to do an oil change. They used to do a car wash with your service but I haven't received that in the last 3 services. Always takes more than an hr to do an oil change. More

Very professional courteous even without an appt hot in andbout in layout an hour. Thanks andbout in layout an hour. Thanks More

I am tired of the car wash not being open, Covid isn’t a valid reason any longer. I have had a note left in my car with a man’s number, very uncomfortable. The last car my son purchased Mr Brown took full a valid reason any longer. I have had a note left in my car with a man’s number, very uncomfortable. The last car my son purchased Mr Brown took full advantage of him. So all in all I am not sure I will be buying my next car from you all and I am signed up for the 2023 Prius. More