Back

Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,706 Reviews

3,706 Reviews of Toyota of Rockwall - Service Center

Sort by
October 20, 2022

Will not recommend your service center. They let us sit for over a half hour after our car was ready for us to depart. Had to ask why the delay. They said it was an oversite on their part.. More

by TJEFFR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Gutierrez
Oct 23, 2022 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 19, 2022

Everything from making an appointment for my 30k mile service, to the actual service process and pick up was excellent. The staff is very professional and friendly. Jesue is an excellent service adviso More

by Clay Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Oct 19, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Clay, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 19, 2022

Great service on my vehicle today. Customer service and other personnel were very courteous and explained the process as well as what they had done after the service was completed. More

by NavyBoy328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Oct 19, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 19, 2022

Best customer service and professional services. I was late for about 30 minutes but was than on time More

by Tinadus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Oct 19, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 19, 2022

They were professional and attended to my needs in a timely manner. I went in for my tire and found out I had a Neil on my tire and got it fix in less than an hour. More

by rosina_bede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Oct 19, 2022 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business, Rosina, and hope to see you again soon!

October 19, 2022

I was only disappointed that the complementary car wash and vacuuming of the matts. Thank you, Paula Morelan More

by paulamorelan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Justin Hogue, Cesar Martinez
Oct 20, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, Paula, and for taking the time to leave us this wonderful feedback!

October 19, 2022

Kasey is the best service advisor I have used. I purchased my Camry from another dealership which is quite a ways from my home. I decided to give Toyota of Rockwall a shot and doing my oil chang More

by Melindajessen1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team, Melinda. We're glad to hear Kasey delivered such a great experience!

October 18, 2022

I am very satisfied with the services I’ve received from Toyota of Rockwall. We transferred from another dealership because we were not happy. The customer service is great, thank you! More

by Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Oct 19, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 17, 2022

Thank you for the great service which was so fast and employee sweet and nice. GOD bless you guys. I love Toyota and coming soon for my new car in JESUS'S name 🙏 More

by Clarice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sanchez
Oct 18, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review, Clarice. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 17, 2022

Staff is attentive to your needs and they ensure that potential problems are addressed. The ride is very handy if you need to leave your vehicle. More

by INFO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Carlos Perez
Oct 18, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

...
140
...