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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,678 Reviews

3,678 Reviews of Toyota of Rockwall - Service Center

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October 05, 2022

It’s the best. Super friendly. Always courteous. Will continue doing business with them in the future. More

by Glo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 05, 2022

May last appointment Kasay checked me in for my tire light. She was friendly and helpful More

by bobbie1.walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

October 04, 2022

We were in and out and they took care us very well. I would definitely return again for service. More

by creecal21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Oct 05, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 04, 2022

Great service on my Highlander warranty repair. Highly recommend this Toyota dealership for purchase and service. More

by deannahensley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 01, 2022

Very courteous and professional. Great customer service. Coffee bar is nicely stocked and I was greeted immediately. More

by cornwellss0712
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Oct 02, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 30, 2022

Kasey listened well and answered all of my questions. She went above and beyond with her service. The shuttle van driver really made it easy to leave my vehicle for service without the wait. More

by VanAbrahamPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver, Kevin McGuire
Oct 02, 2022 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 30, 2022

My check-in was prompt. Service discussion was brief and concise. I had two maintenance issues easily added. Service took about three hours partly related to short handed fa More

by Alexander Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

September 29, 2022

Great Experience. Couldn't give a 5 star because they seem to have quit washing your vehicle after service. Really figured Toyota would want all their vehicles on the More

by mbaker13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 29, 2022

Awesome service always takes great care of my car and makes sure I'm taken care of as well!! More

by missbasscat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2022

Lack of respect for customers time poor communication between mechanic and service advisor. Trying to sell work not needed and overcharging for some services. Highly disappointed in the past 2 experience More

by TJ31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JOSE, Josue Gutierrez
Oct 02, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

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