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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,678 Reviews

3,678 Reviews of Toyota of Rockwall - Service Center

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September 27, 2022

no carwash, no report about the service, too much time waiting to know about it. More

by sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 27, 2022

Drop off my suv at 11 am, it was done within one hour. My car was serviced, oil change, tire rotation and checked the fluids, everything was great. I just wish their car wash was open (one of the employee More

by Raquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Josue Gutierrez
Sep 28, 2022 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 26, 2022

Mick ,kept me informed every step of the way. Let me know when to expect my repairs to be done. Finished a day early! Praise God! More

by Carol.s.davenport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Toyota of Rockwall responded

Carol, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mick met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 24, 2022

Completed oil change in record time because I had appointment that I could not miss. The car was not washed or vacuumed. More

by bettyant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember service members name.
Sep 24, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 23, 2022

We love our vehicle the only thing we’re disappointing on since we bought the car in January and we had to take it back and when we received it I think it was in February or March then we had to take it in f More

by ahma927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 24, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We certainly will take your suggestion under advisement. We appreciate your business and look forward to seeing you again!

September 22, 2022

Excellent service Kevin is very professional and customer service focused. I miss the free car wash More

by JGOMEZ23@SBCGLOBAL.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 24, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 22, 2022

Always professional, courteous and knowledgeable. They go the extra mile to please and make sure it is fixed right. More

by ranginlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Justin Hogue, Kyle Rust
Sep 24, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 21, 2022

Great service! Kevin took the time to explain to me what needed to be done and what could wait a little longer. More

by nydia.medrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 24, 2022 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 21, 2022

Wonderful dealership, very helpful. They are quick and do a great job. Could not ask for anything better than Rockwall Toyota Dealer. Through job and easy in and out. Kind people in all More

by loismichie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Justin Hogue, Stephanie Sanchez, Kevin McGuire
Sep 21, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Sep 22, 2022 -

loismichie responded

Toyota is a great place in Rockwall to take your Toyota

September 20, 2022

Very satisfied with the service at Toyota Rockwall. Service was prompt, and customer service was phenomenal. More

by Emily A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Sep 20, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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