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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,707 Reviews
Call Service Center (844) 208-1008

3,707 Reviews of Toyota of Rockwall - Service Center

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October 17, 2022

Staff is attentive to your needs and they ensure that potential problems are addressed. The ride is very handy if you need to leave your vehicle. More

by INFO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Carlos Perez
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Oct 18, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 15, 2022

I’m and out quickly, staff friendly and professional, excellent service and friendly people. What more could you ask? More

by dforson
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 15, 2022

Honest and friendly, does what they say they’ll do and they provide great, fast service! More

by VICKY1309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Oct 17, 2022 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Vicky, for choosing Toyota of Rockwall!

October 14, 2022

Mick in the service department took really good care of me. Excellent customer service. Thanks More

by Lisamwjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words for Mick, and for taking the time to leave us this wonderful feedback!

October 14, 2022

Great service! !! Haven’t had this great service until I came to Toyota if Rockwall!!! More

by josthemom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Report | Print
Oct 15, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 14, 2022

I was left with a half empty gas tank and bird crap on my truck. More

by patricialouise897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 13, 2022

Dissatisfied Customer. Was advised I needed shocks, got new shocks, feels the same as before. More

by MELBROWN_3691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2022 -

Toyota of Rockwall responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we didn't meet your expectations. Please don't hesitate to reach out directly to discuss further. We value your business and would appreciate the opportunity to address your concerns.

October 13, 2022

The service department employees are very kind and helpful. The service is always good. My only negative is that I look forward to my car being washed when I bring it in, but the last two visits the c More

by dizzy_me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Oct 13, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 13, 2022

I have been bringing my Rav4 to Rockwall since 2015. They have excellent service! The service department has taken care of routine maintenance and has fixed problems along the way. They alert me to m More

by texassteele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue, Cesar Martinez
Report | Print
Oct 13, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 12, 2022

Love Toyota of Rockwall. Service reps are always so nice,friendly, and informative. They come out and keep you updated on what's going on with your vehicle so we know if ther More

by debbie907063
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, Kevin McGuire
Report | Print
Oct 12, 2022 -

Toyota of Rockwall responded

Thank you, Debbie, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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