Toyota of Rockwall - Service Center

Stephanie is always super nice and helpful, but I don’t understand why I make an appointment to still wait 2.5 hours for services. If I make an appointment I would assume a service tech would be available understand why I make an appointment to still wait 2.5 hours for services. If I make an appointment I would assume a service tech would be available to immediately work on my car. I also would think that spending $500 and 2.5 hours there would have gotten my car cleaned. Nope. More

Too busy. No car washes. I asked someone about purchasing something extra for my vehicle and they just pointed me to the service desk. I purchased from somewhe No car washes. I asked someone about purchasing something extra for my vehicle and they just pointed me to the service desk. I purchased from somewhere else because of the lack of customer service. Maybe it was too close to lunch time. More

AsAlway it was great. I missed the vacuum and washing.The next time I expect thi will be done. I missed the vacuum and washing.The next time I expect thi will be done. More

I had a complex computer problem resulting from an accident. The insurance suggested repair shop was unable to solve the problem. Mick at Rockwall Toyota had it all solved and repaired in just 4 hours accident. The insurance suggested repair shop was unable to solve the problem. Mick at Rockwall Toyota had it all solved and repaired in just 4 hours. They were through and complete More

Arrived for appointment, greeted almost immediately. They explained the process and said they would come get as soon as vehicle was ready. I was the only 40 minutes for a 5000 mile checkup. Very impre They explained the process and said they would come get as soon as vehicle was ready. I was the only 40 minutes for a 5000 mile checkup. Very impressed. More

It should not take almost three hours for a scheduled oil change. If you are short staffed you should notify your customers prior to there appointments that you are behind. change. If you are short staffed you should notify your customers prior to there appointments that you are behind. More

I took my husbands car in for routine maintenance, and Stephanie informed me there was $3500 worth of issues that needed immediate attention due to not keeping up with the maintenance. (We’ve been taking Stephanie informed me there was $3500 worth of issues that needed immediate attention due to not keeping up with the maintenance. (We’ve been taking the car to this dealership for 4 years). After getting a 2nd opinion the new mechanic told me my “timing cover gasket” did not need to be replaced so I felt like Toyota Rockwall was taking advantage of me. Very unfortunate. More

May last appointment Kasay checked me in for my tire light. She was friendly and helpful light. She was friendly and helpful More

Service representative was very busy and follow up work that needed addressed was sent via message. Wish he would have talked to me in person. that needed addressed was sent via message. Wish he would have talked to me in person. More

It’s the best. Super friendly. Always courteous. Will continue doing business with them in the future. Super friendly. Always courteous. Will continue doing business with them in the future. More