Toyota of Rockwall - Service Center

Told person it was my first visit, explained things well. Was treated like we were unimportant after that. Witnessed others being escorted to waiting area, offered waters, others were greeted by someone to Was treated like we were unimportant after that. Witnessed others being escorted to waiting area, offered waters, others were greeted by someone to bring them back to vehicle. We were called that vehicle was ready, didn't know where to go or what to do, had to figure it out on our own. Also, it took almost twice as long as we were told, told 1 hr, took 1hr 40min. More

The staff is always super friendly and courteous! The expectation of wait time is always set and straight-forward. The expectation of wait time is always set and straight-forward. More

Service was great as always I use y’all service for both of our vehicles because of the service we get both of our vehicles because of the service we get More

The worse service I received. I have been a loyal customer for over 15 years. They lied and cheated me. No loyalty from this company. I'm going to do business at another company. I have been a loyal customer for over 15 years. They lied and cheated me. No loyalty from this company. I'm going to do business at another company. More

They are very friendly. Service is fantastic. Never been disappointed. I would highly recommend. I drive an hour and a half to this dealership and I have 20 minutes away. Service is fantastic. Never been disappointed. I would highly recommend. I drive an hour and a half to this dealership and I have 20 minutes away. More

The people are most companies strength or weakness and Rockwall Toyotas people are definitely their strength. Rockwall Toyotas people are definitely their strength. More

Service facility offers a great atmosphere. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. More

Very disappointed. When I bought my truck ran new at the dealership I was promised my car would be washed and vacuumed every time I brought it in. I’ve brought it in se When I bought my truck ran new at the dealership I was promised my car would be washed and vacuumed every time I brought it in. I’ve brought it in several times and they have refused to wash or vacuum it. I feel like I was lied to. More

All of the Service Advisors are very profesional explain what needs to be done and why, the work is always done correctly and is warrented. explain what needs to be done and why, the work is always done correctly and is warrented. More

They are so nice but they lie to your face. One of the guys told me that the cabin filter was moldy due to the color of the filter but the filter is actually a grey color because it's a charcoa One of the guys told me that the cabin filter was moldy due to the color of the filter but the filter is actually a grey color because it's a charcoal filter. The other air filter, they said was completely dirty and needing to be replaced but when checked by me, it was clean. I then went in 4 times to get a tire fixed with the warranty, they told me they fixed it each time, but actually made it worse. Then on the 3rd time they said I needed to buy 2 new tires but the tread depth was rechecked by Discount Tire and was still in the green. When you buy a used car and they write out what they promised to fix, they still try to get out of it and treat you badly when you ask nicely to get it fixed. When I paid for an additional key, it took 6 weeks to get. When I told them I would return the car if I didn't get the key extra key, they had it that afternoon. There were holes in the seat from the previous owner that I asked them to fix and have it in writing but they only did a few. They refuse to do the rest. When they showed me the car facts history it showed that the car had not been in a wreck, turns out it was but they 3rd partied the repair themselves. I asked to get the info because the paint is flaking, but the only response I get is that they 3rd partied the repair out because they do not do paint and body in house. More