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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,675 Reviews

3,675 Reviews of Toyota of Rockwall - Service Center

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August 06, 2022

It was pleasant , quick and much appreciated by two senior clients who have owned many Toyota's in various states. Toyota of Rockwall's Service Center is First Class in our book for Staff, Service and More

by pattl714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Aug 08, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 06, 2022

Tyotoa of Rockwall,Will not be my dealer choice, I went to my appointment, this week,Dealer did not have parts. Drove 100 miles,wasted ,started when i bought the used sales man demo.Less than 500 miles.The More

by JSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 06, 2022

They were very nice, courteous, prompt, and attentive. They got me right in for my appointment without hesitation. I will be going back to Rockwall Toyota for all of my vehicle needs. More

by patricialouise897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Aug 08, 2022 -

patricialouise897 responded

You're welcome!!

August 05, 2022

Jose was very helpful. Service was done in a timely manner. We were called to discuss things that needed to be done. More

by SWANER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose- 5 stars
Aug 05, 2022 -

Toyota of Rockwall responded

It's great to hear that Jose was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

August 05, 2022

I brought both my Sequoia and Highlander in for service. The Sequoia required my transmission to be serviced and the Highlander needed my battery checked. Fortunately, the battery had 1 week left on the war More

by CONSULTINGGEOLOGIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Aug 05, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Cesar, Mick, and our team. We're glad to hear we delivered such a great experience!

August 04, 2022

Mick is the best service provider, I’m always pleased with his service and he doesn’t try to sell me services More

by shannun25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
Aug 04, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. Mick and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

August 03, 2022

It’s great service except waiting time is longer. It’s great costumer service all More

by gadaadanech
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Aug 04, 2022 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

August 02, 2022

Quick service for oil & filter change & tire rotation. Friendly personnel. Clean waiting room &clean restroom More

by mcdanielk001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Aug 03, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 30, 2022

Great and fast service, very enjoyable experience, I am definitely planning on returning as well as recommending to my friends and family. More

by EmilyP2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Fleming (535)
Aug 01, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 29, 2022

I was very disappointed that a car wash is not included with service anymore. Other than that service was ok. More

by amescoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Aug 01, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

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