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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,702 Reviews

3,702 Reviews of Toyota of Rockwall - Service Center

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August 17, 2022

Casey was great. She was friendly and knowledgeable. I will recommend Royota of Rockwall to all my friends. More

by Mccauley018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran
Aug 18, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 17, 2022

I scheduled an appointment and the rest was easy! There's walkable food places and great customer care!!! More

by l.ruthaldridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 16, 2022

Fast, efficient, and extremely friendly! They fixed my vehicle and it is now running better than it has in months! Thank you, thank you to Rockwall Toyota- you are the best around!! More

by KariD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Aug 16, 2022 -

Toyota of Rockwall responded

Kari, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

August 16, 2022

Quick service and excellent work. Polite, through and fully check out your vehicle. A really good service department. More

by Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Moran
Aug 16, 2022 -

Toyota of Rockwall responded

Shane, Thank you for taking the time to share your thoughts on working with Juan and our team. We're glad to hear we delivered such a great experience!

August 14, 2022

Service was professional and courteous. Waiting area was clean and pleasant. Time waiting tomorrow was acceptable. More

by robertdmeyer
Recommend Dealer
Yes
Employees Worked With
Don Maddran
Aug 15, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 13, 2022

The staff is always super friendly and courteous! The expectation of wait time is always set and straight-forward. More

by E2CPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Aug 15, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 13, 2022

Service was great as always I use y’all service for both of our vehicles because of the service we get More

by Gdennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Stephanie Sanchez
Aug 15, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 13, 2022

Told person it was my first visit, explained things well. Was treated like we were unimportant after that. Witnessed others being escorted to waiting area, offered waters, others were greeted by someone to More

by bluebrd8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nemo Ulibarri
Aug 18, 2022 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 13, 2022

I had an appointment and it took over one and a half to get a state inspection. When the car was returned to me the passenger side seat was down flat where someone had been taking a nap. More

by DILLARDANDREW
Recommend Dealer
No
Employees Worked With
Kevin McGuire
Aug 18, 2022 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 13, 2022

Great service and service attendant. They went above and beyond. Wait time was as stated. Clean,professional quality service More

by spritchard12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Aug 13, 2022 -

spritchard12 responded

Kevin was so professional and communicated extremely well

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