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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,699 Reviews
Call Service Center (844) 208-1008

3,699 Reviews of Toyota of Rockwall - Service Center

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April 28, 2022

Toyota of Rockwall is an amazing dealership. Their staff is kind, friendly, professional and very customer oriented. Highly recommended!! More

by Majid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Stephanie Sanchez, Carlos Perez, Kevin McGuire, Larry Davis, Josue Gutierrez, Juan Moran, Cesar Martinez
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Apr 28, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 27, 2022

I was greeted when I arrived. They took the car immediately to the service bay. The work was done in a timely manner. More

by Jd.muse
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Davis, Josue Gutierrez
Report | Print
Apr 27, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

April 27, 2022

Toyota’s is really good. Everyone is nice and helpful. The service was very good. More

by Irma
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

April 26, 2022

I like my attendant. He was professional and polite. He attended to my needs and explained in details the process. More

by yinkus98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Report | Print
Apr 27, 2022 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

April 25, 2022

They were so kind to get me in last minute for oil change and tire rotation before I took 2 road trips!! Thank You so much! More

by pglowry40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2022 -

Toyota of Rockwall responded

It's great to hear that our team was able to help you out. We appreciate your business and look forward to serving you again soon!

April 25, 2022

I had an appointment for early morning, only to have 15 other customers also had the same appointment. I was told, since it was early morning, I would be in & out. This was not the case. After >2 hours, I More

by kingjoe_22
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2022 -

Toyota of Rockwall responded

Thank you for sharing your thoughts about your experience with Toyota of Rockwall. While we're glad to hear that Kasey provided you with great customer service, we apologize for the long wait. We appreciate your business and hope to see you again soon!

April 25, 2022

I did not get a call telling me my car was ready they pulled things out of the glove box More

by wasman
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Davis
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Apr 26, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 25, 2022

I am always greeted quickly and professionally, but have to wait minimum of 1.5 hours just for oil change or inspection. More

by all6bucs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 23, 2022

Very fast service, techs and service reps were nice and informative! I usually dread going to car service places but now I won’t! More

by Challberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Report | Print
Apr 24, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

April 21, 2022

Inaccurate supply of stock. Parts and Services do not coordinate on the same page. Went in for 4 tires replacement but only had 3 in stock…Customer waited 5 hours before prob More

by NPRAPAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Davis
Report | Print
Apr 29, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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