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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,697 Reviews
Call Service Center (844) 208-1008

3,697 Reviews of Toyota of Rockwall - Service Center

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April 12, 2022

Kevin is is a great service rep. He has helped several times in the past. I will ask for him the next I have service. More

by seledge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Dan Landrum, Kevin McGuire
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Apr 13, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Kevin here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 12, 2022

They were vary helpful. I was vary happy with my service. They did a great job and everyone was vary nice. More

by MISSY4080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

April 11, 2022

Customer service was fantastic. Very friendly reps, and pretty quick service for being a Saturday. More

by dczack7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 10, 2022

Brought my Toyota in to find out what was causing the engine light to come on they couldn't figure it out they totaled up a mass of $4700 in repairs and not guaranteeing it would fix the problem also one More

by jerseyboy5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Martinez
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Apr 27, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 08, 2022

Great customer service, and they show true dedication towards they’re work. The clerks are friendly and technicians know what they are doing. More

by coxian15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Apr 10, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

April 05, 2022

If you come for oil change bring your pillow you going to wait 2 to 3 hours More

by niho
Recommend Dealer
No
Employees Worked With
All of them is the same everybody try to get some extra money from your pocket
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Apr 22, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 05, 2022

Great service all the time. Have been using the site for years. Will continue to do so. More

by Macs.cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

April 04, 2022

My first experience was coming in to get my cargo cover put in. It took about 45 minutes for Dan to locate the cover. I was told it was because a new stock person had put it in the wrong place. More

by raysbarandgrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
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Apr 05, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

April 04, 2022

Great service everytime I am there. Communication is quick and waiting area makes working easy. More

by larry.rascoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Kevin McGuire
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Apr 04, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, Larry, and for taking the time to leave us this wonderful feedback!

April 04, 2022

Good service very respectful and friendly the facility is very clean the employees are very helpful More

by nguyen988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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