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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,650 Reviews
Call Service Center (844) 208-1008

3,650 Reviews of Toyota of Rockwall - Service Center

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December 16, 2021

I have an old car 2003 but it still needed some attention on the airbags, they got in touch with me set up appointment and like clockwork it was taken care of! More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Toyota of Rockwall responded

Thank you, Tommy, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

December 15, 2021

It is excellent customer service experience. Keep up it.realy am very happy for my first time visit this dealer. More

by mkelbessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Report | Print
Dec 15, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

December 15, 2021

I like the fact that no matter how busy they are they manage to get the service done More

by Ziyadeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
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Dec 16, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 14, 2021

What’s the point in making an appt to wait 3 hours. Awful service with ZERO communication. More

by kadyarbrough09
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
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Jan 01, 2022 -

Toyota of Rockwall responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 14, 2021

Kasey was extremely helpful in getting me the part that was looking for. Will going back to replace the part within few weeks. They found out the problem what I had faced and gave me solution to that probl More

by robindaniel03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey
Report | Print
Dec 14, 2021 -

Toyota of Rockwall responded

Robin, Thank you for the kind words for Kasey and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 14, 2021

Got an appointment right away. Excellent service as always. Larry took care of everything I had asked about. Great experience. Have always gone to them. More

by PDEMIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
Report | Print
Dec 14, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team has consistently demonstrated our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again!

December 12, 2021

Service Rep Mick takes care of me everytime I come in. Treat me fairly. free coffee More

by miracles1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Mick and our team to be a positive one at Toyota of Rockwall.

December 10, 2021

Excellent service, done quickly with little hassle. Kaysee was friendly helpful and professional. Highly recommended. More

by GrumpyOldGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
Report | Print
Dec 10, 2021 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 09, 2021

Customer service is great. Just the wait time is something to work on, but other than that everything’s great. More

by sengsourilove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Report | Print
Dec 10, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 09, 2021

Best service ever. Kevin my servce rep was fantastic. From the moment I pulled in More

by spritchard12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Dec 10, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall!

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