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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,684 Reviews

3,684 Reviews of Toyota of Rockwall - Service Center

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February 25, 2021

Toyota stayed after this problem until it was fixed. The truck has 340,000 miles on in now and I hope to get to 500,000. They are big part of why I am still driving this Runner Thx Toy of Rockwall More

by michael.malone
Customer Service
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Feb 25, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team was able to help. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

February 25, 2021

Have been using Toyota of Rockwall for 8 years. Service has gone down in past year. Not sure what has happened. Before this year I would not think about going anywhere else. Best service ever. Still great More

by STEVENSON106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin was one of them. Can’t remember the other one
Feb 25, 2021 -

Toyota of Rockwall responded

Thank you for your feedback! We are sorry to hear that you weren't fully satisfied this time around. Please don't hesitate to reach out to management if you would like to discuss this further. Thank you for choosing Toyota of Rockwall, we hope you will give us another opportunity to serve you and demonstrate our commitment to great service!

February 25, 2021

We’re grateful for having a reliable honest hard-working Toyota service department. Other towns are not so lucky, as we found out the hard way. Thank you so much Justin!! You went above and beyond. More

by Julie Lambert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Feb 25, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review, Julie! We are so glad that Justin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

February 25, 2021

Good service but careful for car wash & clean up in side car more better I think will be good for everyone. Thank you so much More

by Long Hoang
Customer Service
Recommend Dealer
Yes
Employees Worked With
Douglas moran
Feb 25, 2021 -

Toyota of Rockwall responded

Thank you for your feedback for our service department! We will be sure share your comments with the team, and please don't hesitate to let us know if we can be of further assistance.

February 23, 2021

I have been more than pleased with my Toyota of Rockwall experience. First I got a good deal on a preowned Camry XLE that I love. Then I find out buying a USED car from them means 2 years free oil changes a More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Jones, Bradley Booker
Feb 23, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! We hope you enjoy your Camry XLE and we look forward to seeing you for your free oil changes and tire rotations.

February 21, 2021

This dealership is exceptional in service as well as customer service! They really aim to please. The facility is always clean and comfortable. You won’t be disappointed! More

by Fari.webb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Feb 21, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

February 10, 2021

Always do a good job. They are very accommodating to my schedule and giving me good information about my vehicle and.get.work done in the time they promise. More

by scottydouglasstricker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Feb 10, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 09, 2021

I have always found Toyota of Rockwall to be one of the best dealerships to deal with both for sales and follow up service even if you bought your vehicle some where else. More

by bjj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Moran
Feb 09, 2021 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

February 09, 2021

Dealership seems to be run and operated very well. Employees are exceptional especially employee Matt Jones. All other aspects of the dealership are exceptional. Super job!! More

by robertccozart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Jones
Feb 08, 2021 -

Toyota of Rockwall responded

Thank you for sharing your thoughts about your experience working with Matt and the team here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

February 09, 2021

Justin H. in service is fantastic and if you are looking to have your Toyota serviced, you should ask for him! Justin is always friendly and knowledgeable. More

by Just Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Feb 09, 2021 -

Toyota of Rockwall responded

Thank you for your kind words for Justin, your feedback and rating mean a lot to us. We're glad Justin and the team were able to help, and we hope to see you again. Thank you for choosing Toyota of Rockwall!

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