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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,654 Reviews

3,654 Reviews of Toyota of Rockwall - Service Center

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March 10, 2019

Service review. Love Toyota of Rockwall. Great service great location great service agents great sales guys. About to buy third Toyota Love the dealership as well More

by BT.LAWRENCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dial, Stephanie Sanchez
Mar 16, 2019 -

Toyota of Rockwall responded

We appreciate the feedback! Our team strives to make every experience like this and we truly appreciate your utilizing both service and sales teams! -Sam-

March 09, 2019

5K Check-up Great Service as always. Checkin at 7am and out 30 minutes later and car had been washed and vaccumed. Love those extended warranties where you pay More

by mdlspeaks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Tom, Chris, Braylon were the Technican Team - Great Job, Lance Gandy
Mar 16, 2019 -

Toyota of Rockwall responded

Thank you for recognizing the whole team! We certainly are blessed to have an attentive team ready make your experience great! We appreciate you making time to send your review! -Sam-

March 09, 2019

Service I had bought a car in October and took it in in early March for a 6 month service. I told Justin hogue the story. Asked for oil change, rotation, a More

by ROBRICH69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Mar 16, 2019 -

Toyota of Rockwall responded

Thank you so much for taking time to leave this review! We will strive to make your experience like this every time! -Sam-

March 09, 2019

Service Follow Up Service Advisor was knowledgeable and professional. I was greeted promptly and my service issue was resolved. I was given a free shuttle ride home, t More

by DAVID.MCCATTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Stephens
Mar 16, 2019 -

Toyota of Rockwall responded

This is great to hear, we are certainly proud Bradley works hard to make customers comfortable and happy! Thank you for making time to leave a review! -Sam-

March 09, 2019

Passenger airbag recall I got to schedule my appointment very quickly w/Lance. After a few hours I picked up my vehicle & it was washed & vacuumed. The service and staff ar More

by sawigs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Gandy
Mar 16, 2019 -

Toyota of Rockwall responded

Thank you so much for the review and we will look forward to making a great experience every time! -Sam-

March 08, 2019

Multiple issues of service needed Mick was very helpful in everything that I needed done. He was very knowledgeable and am pleased with his efforts in getting everything resolved quic More

by OWEN.JASONK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2019 -

Toyota of Rockwall responded

Thank you for making time to review our service team! Mick is certainly a gem and we are glad he represents this company!

March 08, 2019

20,000 mile Maintenance Friendly, fast and courteous. My service rep mick is the best! He keeps me informed of the progress of work being done as well as unexpected things More

by GORDONSNURSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : check out girl she is awesome!, Brian Dial
Mar 08, 2019 -

Toyota of Rockwall responded

Thank you for the kind review! We appreciate you letting us service your vehicle! Mick is certainly a great part of the team! -Sam-

March 08, 2019

Excellent as usual All the staff is super friendly and helpful. Quick service and job well done. I highly recommend this dealership. We have purchased 3 vehicles from th More

by TRENTONAUSTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Mar 08, 2019 -

Toyota of Rockwall responded

Thank you for taking time to review our Quick Service team and thank you for your business with our sales team as well!

March 06, 2019

Very Satisfied Customer I have never been to Toyota of Rockwall and come away less than satisfied with the treatment/result. As long as I live within driving distance i will More

by STEVENCBRASSEAUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Rust
Mar 08, 2019 -

Toyota of Rockwall responded

Thank you for taking time to review our dealership! We are proud to have earning your business and look forward to serving you again!

March 06, 2019

15,000 mi.free maintenance Efficient,but assumed I'd get my car washed without having to ask-it used to be that way.So my car was not washed. More

by TLTB777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Mar 16, 2019 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, we will strive to deliver a full service every time! We do appreciate Stephanie and her customer service! -Sam-

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