Toyota of Rockwall - Service Center

My last service appointment wasnt the worst but it wasnt good either.... i dropped my truck off at 7am and left it there a majority of the day so i wouldnt have to wait and i co wasnt the worst but it wasnt good either.... i dropped my truck off at 7am and left it there a majority of the day so i wouldnt have to wait and i could go do everything else in dallas i needed to do because i live 80miles from dallas anyways. So about 4pm i pick my truck up and they proceed to tell me they didnt top off my washer fluid (i knew i needed some because i used it alot but the light wasnt on so it “ wasnt necessary”) then i noticed that all of my tires were atleast 9lbs over inflated and also my truck wasnt washed and vacumed wich i thought every service customer got the “ conplimentary wash”. Either way it wont stop me from coming to get my vehicle serviced but i can promise one thing i wont let it slide next time. Sorry to be a complainer but i feel like these are necessary things that need to be addressed. Thanks by the way just wanted to give a major thumbs up to my sales guy Ken Campbell. He is a super awesome guy. More

Great customer service I was able to get my truck in without an appointment. Great customer service, very professional, nice facility to wait while the service was being do I was able to get my truck in without an appointment. Great customer service, very professional, nice facility to wait while the service was being done on my Tacoma. More

Vehicle add on/ upgrades during Purchasing a new vehicle I requested and purchased as part of my deal several upgrades. I have taking my vehicle in four times to complete the during Purchasing a new vehicle I requested and purchased as part of my deal several upgrades. I have taking my vehicle in four times to complete these upgrades. Still not done. I continue to get false hope when bringing in my vehicle. Needless to say, I regret purchasing the new tundra from my old tundra. Just not worth the hassle. Please make sure your salesman understands and that your request can be accomidated. More

This place is the worst Brought my car into Toyota of Rockwall where they wouldn’t take the extra 1000 dollar service plan that I didn’t want off the final total of my car. M Brought my car into Toyota of Rockwall where they wouldn’t take the extra 1000 dollar service plan that I didn’t want off the final total of my car. My maintenance light came on for an oil change, that’s supposed to be included in the service plan, and the service writer told me that it was every 10,000 miles instead of when the car says. They washed my car and it wasn’t even clean. I wouldn’t recommend this dealership to anyone. More

20 k service Fast and courteous. All employees were cordial at the dealership while waiting on my 20k service. Very nice local dealership to do business with ..wil Fast and courteous. All employees were cordial at the dealership while waiting on my 20k service. Very nice local dealership to do business with ..will be coming back More

30,000 Mile Service Always a great experience. Mick is great! 30,000 mile service plus car wash and I was out of there in no time.! Always a pleasure doing business Always a great experience. Mick is great! 30,000 mile service plus car wash and I was out of there in no time.! Always a pleasure doing business with Toyota of Rockwall. More

Thorough, Professional, Fast They were great and took the initiative to do a tire rotation while we were already there! Appreciate them giving us a deal on a new battery as well. They were great and took the initiative to do a tire rotation while we were already there! Appreciate them giving us a deal on a new battery as well. More

40k maintenance Kyle is always a pleasure to work with. He keeps me updated on services needed. Very friendly guy to talk to. Brett was also there to assist Kyle. Kyle is always a pleasure to work with. He keeps me updated on services needed. Very friendly guy to talk to. Brett was also there to assist Kyle. Also, friendly plus we have our last names in common 😄 More

Prius Recall Scheduled Prius recall with Justin, I was promptly greeted and everything taken care of including a nail in my tire. He discussed my maintenance was Scheduled Prius recall with Justin, I was promptly greeted and everything taken care of including a nail in my tire. He discussed my maintenance was due but I was unable to schedule due to upcoming surgery but advised I will call as soon as possible to take care of it. More

State Inspection of Subaru Outback. I always receive excellent service at Toyota of Rockwall.. Have taken my Lexus there for service for last few years.. Dealership is closer to my resid I always receive excellent service at Toyota of Rockwall.. Have taken my Lexus there for service for last few years.. Dealership is closer to my residence than Lexus or Subaru Dealerships. My next car purchase will probably be a Toyota for same reasons. More