Toyota of Rockwall - Service Center

Professional and timely! Nicole did a great job from the time i walked in to the time i left. She was professional and didn't push to sell things i didn't need yet. On that no Nicole did a great job from the time i walked in to the time i left. She was professional and didn't push to sell things i didn't need yet. On that note, she did let me know what was necessary at this time which was very helpful. It was an enjoyable experience. More

Great service Took my truck in for a scheduled appointment and they had me in and out quickly. I highly recommend this service department. Just make sure and schedu Took my truck in for a scheduled appointment and they had me in and out quickly. I highly recommend this service department. Just make sure and schedule your appointment More

Toyota gives me professional service The staff at this dealership were ready to service my vehicle when I brought my Tacoma truck in for scheduled service. They quickly completed servici The staff at this dealership were ready to service my vehicle when I brought my Tacoma truck in for scheduled service. They quickly completed servicing my vehicle and reviewed all the items they serviced on my vehicle with me as well as well as recommendations for the next service. More

Will never fulfill Cannot fulfill service agreement. Will report to Toyota. Bought a vehicle just 4 months ago and the wind shield is about to fall off. Come today and c Cannot fulfill service agreement. Will report to Toyota. Bought a vehicle just 4 months ago and the wind shield is about to fall off. Come today and come tomorrow. Next thing? More

Happy consumer! Great attention to customer preferences and courteous customer care. It is an eco system company that takes pride in exemplary services. Don’t hesitat Great attention to customer preferences and courteous customer care. It is an eco system company that takes pride in exemplary services. Don’t hesitate to ask them any questions. The only question you regret will be the one you forgot to ask. More

Always a pleasure I refuse to take my car anywhere else. It is always a pleasure coming in to this service center! I am always treated like family. I refuse to take my car anywhere else. It is always a pleasure coming in to this service center! I am always treated like family. More

Routine car maintenance I scheduled Toyota Rockwall for routine 15K car service. Once there Mick realized my 10K car service (which I believed had been done at Toyota Richar I scheduled Toyota Rockwall for routine 15K car service. Once there Mick realized my 10K car service (which I believed had been done at Toyota Richardson when my car was at the shop for repairs) had not been done. We contacted Toyota Richardson body shop and they reported my car had been taken to the maintenance center, but there was no indication the service had actually been completed. Toyota Rockwall did the car maintenance for 10K and 15K. I was impressed and pleased with the due diligence of Rockwall Toyota and Mick. I will return to Toyota Rockwall for future car service. More

Mostly quick and easy I make an appointment every time I go but it doesn't seem to matter if I have one or not. I'm pretty sure you could just show up and it would take jus I make an appointment every time I go but it doesn't seem to matter if I have one or not. I'm pretty sure you could just show up and it would take just as long. More

Disappointed My service rep NEVER communicated with me of what services they were doing. After about 30 minutes I went to him to ask. I asked about balancing my ti My service rep NEVER communicated with me of what services they were doing. After about 30 minutes I went to him to ask. I asked about balancing my tires because of vibration in steering wheel. He said I would have “get back in line” and add about 60-90 minutes to my wait time. When I got my car there were grease smudges in several areas on the outside, paper mat still down, AC was turned to coldest setting, key fob was taken apart, and the maintenance message not reset. I usually have excellent service where the rep takes me in his office, explains what is due, optional services and gives me a price breakdown. That never happened with this guy. I did talk with service manager and said he would address all areas and apologized. More

Good experience Kyle is honest and upfront about anything regarding my vehicle. He always does his best to take of me and it’s very much appreciated! Kyle is honest and upfront about anything regarding my vehicle. He always does his best to take of me and it’s very much appreciated! More