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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,192 Reviews
Call Service Center (844) 208-1008

3,192 Reviews of Toyota of Rockwall - Service Center

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January 20, 2023

Everything went smooth from when I arrived to when my car was finished. I’ve never had any issues or complains with your service department. More

by thewarriors1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris xxxx
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Jan 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
January 20, 2023

Got in and out quickly. Service was friendly. Waiting area was comfortable. Suggestions on additional services were given. I will be returning to this location in the future More

by Deville66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Report | Print
Jan 22, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

Helpful
January 19, 2023

Everyone is very helpful and nice in Rockwall Tx. Mick help me explained everything and went over all my stuff with my car. I have always had a great experience at this location.. More

by CHRSFB10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn’t speak to anyone else
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Jan 20, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
January 19, 2023

This review is for Josue Gutierrez only. The customer service I received from him was exceptional. Despite all the ridiculous issues I had with my new van, Josue remained extremely patient a More

by ELAINESANTERO
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Land
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Boyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Gutierrez
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Jan 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Josue delivered such a great experience!

Helpful
January 19, 2023

Outstanding service. Friendly customer care. Honest and reputable dealership. I appreciate the efficient manner and time which my vehicle was serviced. More

by kc.fenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez
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Jan 20, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
January 19, 2023

Attentive staff, clean premises, and fast service, the car wash was not working but that's a different story. More

by mario.millan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Jan 20, 2023 -

Toyota of Rockwall responded

Thanks, Mario, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Helpful
January 17, 2023

Toyota Rockwall service department is great. I actually enjoy waiting in their comfy chairs. Mick has taken great care of me the two times I have been in. Honest, friendly and professional! More

by ronda.smile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Toyota of Rockwall responded

Ronda, Thank you for your business and this review. We're happy to hear Mick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
January 17, 2023

Josué is the best service advisor 10/10 recommend! Great communication skills and time frame. Will be requesting him again and you should too! More

by sidneymedrano13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Report | Print
Jan 17, 2023 -

Toyota of Rockwall responded

Sidney, We are very happy to hear Josue provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
January 17, 2023

Quick service very nice people and a nice waiting area. I would highly recommend for service work More

by joefrank.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Toyota of Rockwall responded

Joe, Thank you so much for your excellent review! We are so glad that Dan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
January 14, 2023

They were very courteous, they told me exactly what they were going to do, they brief me after everything was done, very good customer service More

by rick3rocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Report | Print
Jan 15, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
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