Toyota of Rockwall - Service Center

Excellent service, Kevin was outstanding and kept me informed of any updates / changes while the repairs to the exhaust system were underway. Once there he also took the time to introduce himself and c informed of any updates / changes while the repairs to the exhaust system were underway. Once there he also took the time to introduce himself and chat for a moment about all that transpired during my Camry's stay. More

Vehicle taken right in and maintenance done in a very timely manner and Jose explained all that was needed and he was wonderful and so courteous. Very good experience. timely manner and Jose explained all that was needed and he was wonderful and so courteous. Very good experience. More

Thank you for switching my Toyota RAV4 maintenance to Rockwall. Much closer to me than McKinneu. And kudos to the staff for expediting service to same day. Great service! Rockwall. Much closer to me than McKinneu. And kudos to the staff for expediting service to same day. Great service! More

In for general service and was prompt and quick with Ceaser. I also followed up a few days later on a question and Ceaser was quick to respond. Ceaser. I also followed up a few days later on a question and Ceaser was quick to respond. More

Service department is always very helpful and on top of things! Their service is one of the reasons I have purchased several vehicles from them. things! Their service is one of the reasons I have purchased several vehicles from them. More

Great friendly service at a reasonable price. They’ve been taking care of us and our vehicle needs since 2006. They’ve been taking care of us and our vehicle needs since 2006. More

New to the area, I was hoping to establish a relationship that I could feel confident in with car service needs. I thought I had found one but not so sure anymore. After bringing my car in on 2 separate oc that I could feel confident in with car service needs. I thought I had found one but not so sure anymore. After bringing my car in on 2 separate occasions, your service department has failed me twice. First time when the actual service appointments were, your service technicians failed to put in the required buttons/latches under the hood. After the second service and 7 buttons/latches missing, I brought my vehicle in last week where the issues were supposed to be addressed. Carl was gracious and addressed the issue BUT the actual technician did not do his part entirely. YES, he filled the holes with what looked like the appropriate clasps but not all were the correct size clasps. Visually the holes are filled but the buttons lift right out. They serve no real purpose. If something so minor (in their eyes) is overlooked, then how can I trust that they will do their job when it comes to future events in the future. I will have to look at my options before my next incremental service is required. More

Kevin was great and answered all of the questions about current issues and potential issues regarding transmission service. current issues and potential issues regarding transmission service. More

Great service and dealer personnel to work with the customer. Not to much waiting time. customer. Not to much waiting time. More

While they repaired my car under warranty, the guys running the office do not seem knowledgeable or organized and still try to sell to you. No one called to tell me my parts were in, like they said the running the office do not seem knowledgeable or organized and still try to sell to you. No one called to tell me my parts were in, like they said they would. They also tried to blame my tires on not following up on maintenance, but every scheduled maintenance was at their location and on time. I was also told that a needed to repair a chip in my windshield and it would cost me to do that. However, that exact chip had already been repaired less than a year ago at their location. So, why do I need to pay for it again if your service department didn’t repair it properly the first time? They said that it’s because the windshield company isn’t part of Toyota, however, if Toyota is allowing them to repair in their facility, Toyota should guarantee their work. More