Toyota of Rockwall - Service Center

I wouldn't purchase another vehicle from them because they are not honest regarding maintenance needs. I was charged $300 for some unnecessary repairs that weren;t due until 45k miles. My mileage was 23k they are not honest regarding maintenance needs. I was charged $300 for some unnecessary repairs that weren;t due until 45k miles. My mileage was 23k. Also charged $80 for a chip on the windshield that is not smooth on outside. A child could've done better. I am looking for a new Toyota currently but need a dealership I can trust for maintenance and repairs. Also had to wait 3 hours for them to complete work. I don't remember his name but was forced to grade someone More

It was great how the people was managed. Good professional personnel. Keep doing ths good job Good professional personnel. Keep doing ths good job More

Toyota dealership on Rockwall, very clean and nice people, professional, and very attentive with all the customers. people, professional, and very attentive with all the customers. More

Excellent customer service at the Service Center. Carl was very professional and respectful, and answered all of my questions. I'm looking forward to working with Carl again soon at my next service a Carl was very professional and respectful, and answered all of my questions. I'm looking forward to working with Carl again soon at my next service appointment. Very satisfied with my service experience. More

Staff were professional. Customer service was excellent. Surrounding was clean and in order. There were enough supplies for customers for refreshments. Staff we’re attenti Customer service was excellent. Surrounding was clean and in order. There were enough supplies for customers for refreshments. Staff we’re attentive. More

Incredible experience. Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to brin Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to bring it in anyway and he would personally take care of us. It was an issue that needed a multitude of tests so he got me in a nice rental car immediately. He stayed in constant communication with us and was thorough with his tests and had found that I received bad gas from a station. He showed compassion and walked us through the steps of what to do in this situation and held our hand every step of the way. They got my car fixed up quickly and it’s now running great! THANK YOU CARL!!!! You are awesome. More

Check in is super fast, the Toyota personnel (Sam), listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to that text and they would look into it. More

Best Toyota dealership I've ever been to. Super staff, they are not only friendly but knowledgeable and skilled with the service they provide. Highly recommend. I can say they are also consis Super staff, they are not only friendly but knowledgeable and skilled with the service they provide. Highly recommend. I can say they are also consistent in their service as I have not had any bad experiences at this Toyota dealership. Sadly I have had problems at other Toyota dealerships with inexperienced technicians but that is not the case here and I am glad to have found a reputable and honest place to have my vehicle serviced. Thank you, Toyota of Rockwall! More

Overall I can say the following about Toyota of Rockwall, 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left unturned. Toyota looks are each vehicle with a fine tooth comb and make sure things are better than it was when it was brought in. More

Awesome experience each time I visit. The teams are awesome. They understand their rolls and perform as a unit. Cheers… The teams are awesome. They understand their rolls and perform as a unit. Cheers… More