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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,651 Reviews
Call Service Center (844) 208-1008

3,651 Reviews of Toyota of Rockwall - Service Center

Sort by
September 08, 2023

Polite, friendly, comfortable waiting area and the service was excellent. Was updated on service process. More

by tsprinkle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their name.
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Sep 08, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 08, 2023

They reprogrammed out new key and pod for our Corolla. They also notified us that Toyota parts in Pittsburgh, PA sent the wrong keys to be cut ( Keys were for a Toyota Tundra or Tacoma. So we will have to More

by ahssteve21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Sep 08, 2023 -

Toyota of Rockwall responded

Thank you, Steve, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 08, 2023

Service provided to my vehicle was prompt and complete for this visit. I wish the dealer would fix their carwash to make the visit even better. More

by mreyes03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Sep 08, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and hope to see you again.

September 07, 2023

I recently had my vehicle serviced, and I'm extremely satisfied with the quality of work and prompt service. Highly recommended! More

by A E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Endrica
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Sep 08, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 07, 2023

Quality Assurance shall be your number one priority. I hope all team align to same goal. More

by Mike343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 07, 2023

I did not get updates from Cesar on status of the parts for my warranty. More

by vickie_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Sep 08, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you, Vickie. Quality customer service is always our number one priority, and we're sorry to hear that we did not meet your expectations in some areas. Thank you for bringing it to our attention, and we hope to see you again here at Toyota of Rockwall.

September 06, 2023

Service department has always been great with appointments and service preformed. By no fault of their own the new inventory is in bad shape. More

by jas.kar.anthes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Sep 07, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 06, 2023

Service organization is courteous, competent, and efficient. They did what we agreed and delivered in the time promised. More

by Melvin M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Toyota of Rockwall responded

Thank you, Melvin, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 06, 2023

Stefanie was very friendly and helpful as always. She kept me informed about what service was needing to be done and the price. The cost was definitely more than I was hoping for, since I am curren More

by tkcastillo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie
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Sep 06, 2023 -

Toyota of Rockwall responded

We are very happy to hear Stefanie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 02, 2023

Sam Heidelberg was just wonderful to work with. He regularly constantly regularly regularly gave me updates on my car being serviced and also communicated with me about the location of the ride shu More

by VICKY1309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Toyota of Rockwall responded

It's great to hear that Sam is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Vicky, for choosing Toyota of Rockwall!

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