Toyota of Santa Fe

I had no appointment. They worked me in and took care of everything. Really helpful. My first hybrid, so I'm totally clueless. So questions were probably dumb. But they an They worked me in and took care of everything. Really helpful. My first hybrid, so I'm totally clueless. So questions were probably dumb. But they answered them. Very laid back, super friendly. More

They took my car even though I was late. They were able to get the oil change in a timely manner’s They were able to get the oil change in a timely manner’s More

Exellent service. Great customer service. . Bathrooms were clean. The time for my repairs was not bad. Great customer service. . Bathrooms were clean. The time for my repairs was not bad. More

Cameron was great! He stayed in communication the whole time prior to the car arriving. Once the car arrived the financing was quick. He took the time to show me the fe He stayed in communication the whole time prior to the car arriving. Once the car arrived the financing was quick. He took the time to show me the features and I always felt comfortable. More

Working with Trini to complete the purchase of our new Camry couldn't have been easier. He kept me informed during the build/transit phases and then helped complete the deal with a fair value for our trad Camry couldn't have been easier. He kept me informed during the build/transit phases and then helped complete the deal with a fair value for our trade. More

I appreciate getting to work with Daniel when my Tacoma needs to be serviced. Daniel has thorough knowledge of the workings of my vehicle and has made some excellent recommendations. He is also honest an needs to be serviced. Daniel has thorough knowledge of the workings of my vehicle and has made some excellent recommendations. He is also honest and lets me know when something doesn't need to be done right away and can be watched during upcoming service appointments. Daniel provides great customer service. More

Appreciated the service provided by Charles Archuleta. I did not finance, thus one of the questions is unanswered. I did not finance, thus one of the questions is unanswered. More

Fast and easy check in, efficient people during check in, the work was completed in a reasonable amount of time, finally easy check out. The pricing seemed reasonable. the work was completed in a reasonable amount of time, finally easy check out. The pricing seemed reasonable. More

I arrived at 8:00 on Friday to drop off my Grand Highlander for a recall and routine maintenance that Roger told me would take all day. While I waited for my ride, I sat in the main lobby to wait o Highlander for a recall and routine maintenance that Roger told me would take all day. While I waited for my ride, I sat in the main lobby to wait on someone in Finance to show up to get a printout of my sales contract. First thing I noticed as the staff started to arrive was how happy and motivated they appeared. Says a lot about management. Klinsman in Finance arrived and I told him what I needed and he was eager to help and printed out my documents quickly. When I returned at the end of the day to get my car, Roger explained that the recall took longer than anticipated and apologetically told me I would have to come back to have my windshield replaced, which was not a problem. When I choose a dealership it is based on how well organized and efficient the Service Department is run. Everything about Toyota of Santa Fe reflects excellent management and efficiency - from the well thought out comfort of the service waiting area to the texts I receive giving me progress updates. When employees are happy, so are the customers. We’ll done! More

Phone staff are horrible. Phone system down. Regret my fifth purchase at this store, there won’t be a sixth. Phone system down. Regret my fifth purchase at this store, there won’t be a sixth. More