Toyota of Santa Fe
Santa Fe, NM
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I had a pretty typical experience with a car salesperson. The interest rate stated during the sales cycle ended up being twice as high in reality . The amount stated for my tradein during the sales cycle w The interest rate stated during the sales cycle ended up being twice as high in reality . The amount stated for my tradein during the sales cycle was less than a quarter of that at the end. The time waiting on getting in with the finance guy was a bit excessive. Otherwise everyone was very polite and accommodating. More
Staff, from management to mechanic, are consistently professional, courteous, helpful, accommodating, and friendly. It is always a pleasure dealing with Toyota off Santa Fe. professional, courteous, helpful, accommodating, and friendly. It is always a pleasure dealing with Toyota off Santa Fe. More
Very prompt, courteous service. I brought my car in and there was no wait. When I called to schedule they put me on a list and called back once the parts were in. I brought my car in and there was no wait. When I called to schedule they put me on a list and called back once the parts were in. More
I just went through a tough issue with my car and the guys at Toyota could not have been more friendly and understanding about the damage these mice had done to my car. It was enough to boggle the mind. guys at Toyota could not have been more friendly and understanding about the damage these mice had done to my car. It was enough to boggle the mind. These little boogers chewed through three of the four seat belts and they found multiple nests and feces in the knooks and crannies. The further they investigated, the worse it got. But, they were extremely straight forward and communicative about each part of the process AND the cost, as it mounted up. It ended up being a $4000 fix. Thank Goodness insurance covered it. But, they were willing to go the extra mile and initiated the idea of doing preventative measures so we could hopefully prevent it happening again. This was already the second time around this issue in one year at the same amount of cost. They informed me that the prevention part was not going to be covered by my insurance...that was fine...whatever. This really needs to stop. They sent me a VIDEO via TEXT showing me my car and the damage that had been done. To successfully screen off the points of entry the mice were taking, they had to practically take the body of the car apart. This all gave a great sense of transparency with the service department. Charles Alvarez was my agent and he was very sweet and wanted to do anything he could to help me through this. I was there to pick the car up and Charles noticed a glitch in the lights and they realized there was another repair to do so he gave me a loaner car. Called me the next day with an update...turns out there was a part to order and it ended up being a few days. Anyway, through the whole thing they was helpful, friendly and on my side...at least it felt like that. More
Everyone there was very friendly, very helpful. They were actually very apologetic to the fact that my card got held up there for days, but it wasn’t their fault. It was the fact that there was inc They were actually very apologetic to the fact that my card got held up there for days, but it wasn’t their fault. It was the fact that there was incredible. Mouse damage… It took a lot to repair… And I’m just glad they did. More
They are always Informative and helpful throughout the process. They are able to explain in detail what my options are and give me feedback for the best path forward. process. They are able to explain in detail what my options are and give me feedback for the best path forward. More
The folks at Toyota of Santa Fe are awesome. I had my eye on a new bZ from their web site and Jose helped me get the paperwork started before my wife and I even drove up to Santa Fe from Albuqu I had my eye on a new bZ from their web site and Jose helped me get the paperwork started before my wife and I even drove up to Santa Fe from Albuquerque to test drive the car. Once we decided to buy, the whole process was quick and easy, plus we got a great deal on the pricing. I would definitely recommend Toyota of Santa Fe to anyone looking for a new Toyota. More
This dealership is where I have bought 2 Toyotas I live in Albuquerque but they have had the vehicles I was looking for and have been serviced well with the exception of one issue on my 2026 RAV4 Phev con in Albuquerque but they have had the vehicles I was looking for and have been serviced well with the exception of one issue on my 2026 RAV4 Phev contacted the dealer but didn’t get any answers to my issue Went to Larry Miller in Albuquerque after giving the Santa Fe dealer 3 weeks Larry Miller initial service person wasn’t able to answer either but Larry Miller has a master technician Yoshi who took time and went thru until he found the correction to solve the issue am just grateful Toyota has a few Master technicians that go out and solve problems The Santa Fe site doesn’t seem to have one of them More











