Toyota of Santa Fe
Santa Fe, NM
Filter Reviews by Keyword
By Type
Showing 1,425 reviews
The staff is very professional, and the service work is done in an affordable way. done in an affordable way. More
I was helped immediately at my appointment time, and I received a phone call when the work was finished. Brian told me why the battery was replaced and explained the test that led to the decision to repl received a phone call when the work was finished. Brian told me why the battery was replaced and explained the test that led to the decision to replace the battery. The vehicle was ready at the time promised and the charges were explained to me. More
I have always been pleased by the professionalism of Toyota of Santa Fe staff - many of whom have been in the Service Department for over 15 years! Excellent technical skills - great with customer serv Toyota of Santa Fe staff - many of whom have been in the Service Department for over 15 years! Excellent technical skills - great with customer service skills (despite occasionally whiney-customers). Indicative to me of a professional, customer-oriented, and well regarded by management workplace! More
As always, the service, orchestrated by Joe Sanchez, was superb! The video assessment of my car by Philip, the Service Tech,, was a new development and appreciated addition. superb! The video assessment of my car by Philip, the Service Tech,, was a new development and appreciated addition. More
I showed up and expected a 2.5-3 hour wait. I asked where a good place to get some breakfast was, Brian hooked me up even offered me a ride. It was in walking distance so I went, by time I was done eating, t a good place to get some breakfast was, Brian hooked me up even offered me a ride. It was in walking distance so I went, by time I was done eating, they had finished the service work. I would say, EASILY, the best Toyota dealership in New Mexico. All around, from sales to service. More
Brian and his mechanics fixed my "trail" without having to order a part. Everything was explained to me, and my car is running like a champ. to order a part. Everything was explained to me, and my car is running like a champ. More
Don’t walk but run away from this dealer. I recently bought a car that messed up on me within 2mon. Made an appointment and they turned me away. Went back a couple weeks later to have them fix it and th bought a car that messed up on me within 2mon. Made an appointment and they turned me away. Went back a couple weeks later to have them fix it and they stated that nothing could be done because I was 200 miles over my warranty limit. Alan was rude. I was frustrated and said “how do you expect me to get to home and work with a broken car” Alan then told me to walk and laughed. I refuse to go back because of how the staff made fun and made me cry when all I want is to trade my car in because it was faulty. I then spoke to manager Eddie, who too was rude about the situation. Considering that I have been trying to get a hold of them since the car started running bad. More
Everyone was kind and courteous. Very professional. My service was completed in the time frame specified to me when I arrived. I will definitely come back here and recommend this dealership. service was completed in the time frame specified to me when I arrived. I will definitely come back here and recommend this dealership. More
Always satisfied with the service. Get call of something need to be fixed. Brian is always very friendly and helpful. need to be fixed. Brian is always very friendly and helpful. More