Back

Toyota of Scranton

Scranton, PA

4.7
5,469 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,469 reviews

November 01, 2021

Jordan Printz my front point sales person was great very patient and did everything he said he would do no surprises More

by SCOTT.LEET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Nov 02, 2021 -

Toyota of Scranton responded

Scott, Thank you for your comments regarding Jordan and your experience. It is greatly appreciated. Take care. Enjoy your new vehicle. Take care.

October 31, 2021

Decent Service. Not too extreme of a wait. Would recommend. Courteous and explained the service. More

by CHICAGOBEARS3485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Toyota of Scranton responded

Chicagobears3485, thank you for your 5 star rating and recommendation. We appreciate your kindness. Take care.

October 30, 2021

They are horrible. Never again. They are lying crooks. I even called the service manager and she completely blew me off. More

by LINDACNA1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Ellis and Mary Jo Preno
October 29, 2021

services was very good but waiting time and the confusing itemized bill was not so good More

by AHIBIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellis,Chris
Nov 02, 2021 -

Toyota of Scranton responded

Ahibian, Thank you for your rating of 5 stars. We do not want our guests to feel confused about service or our invoices. We want you to feel comfortable when servicing your vehicle with us. Again, thank you! Take care.

October 29, 2021

Toyota of Scranton really took care of me and watched out for my best interest for a first time car financing. Jacob and Matt both made every accommodation they could to get me into my perfect car. I was so More

by T.LOCATELLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Matt
Nov 02, 2021 -

Toyota of Scranton responded

T, we are delighted to hear of your outstanding buying experience. Enjoy your new vehicle. We are so happy Jake and Matt were able to get you into a vehicle that suits your needs. Your review is awesome...so kind of you. Our team is grateful you decided to come to Toyota of Scranton. Take care.

October 27, 2021

Jon Higgins was very helpful and personable. He was knowledgeable about motor vehicles and about the services that were required. He explained everything very clearly. The service required a reasonable More

by BOBOLINK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Oct 28, 2021 -

Toyota of Scranton responded

Bobolinko, thank you. We are so happy you had an excellent service experience. We agree with your comments regarding Jon Higgins...he strives to provide top service to our guests. We appreciate the perfect, 5 star rating. Take care.

October 27, 2021

Alyssa Esteras answered all my questions. I call to ask a question and she called me right back after she finish with a customer she was helping. More

by RD2AK05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 28, 2021 -

Toyota of Scranton responded

RD2AK05, thank you for you taking the time to tell us about your service experience. We are delighted you enjoy working with Alyssa. She is terrific at her job. We look forward to seeing you at your next service visit. Take care.

October 25, 2021

Superior customer service. They really went above and beyond in taking care of the issue that I had. From sales team all the way up to management and customer relations, everyone exceeded expectations More

by SAGG780
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Jo , AJ Wallace
Oct 26, 2021 -

Toyota of Scranton responded

SAGG780, we realize problems will happen and we are here to offer our help. Thank you for the awesome review and top rating. We wish you well. Take care.

October 24, 2021

associates are friendly and helpful,dealership is clean well laid out and friendly atmosphere. overall a pleasant experience. More

by HARLEY7713
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Toyota of Scranton responded

Thank you for taking the time to share the details of your recent experience at our dealership. We appreciate your kindness. We are delighted you found your experience pleasant. Take care.

October 24, 2021

Alyssa Esteras made me feel at ease. I know my car was in great hands More

by RD2AK05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 26, 2021 -

Toyota of Scranton responded

Thank you, RD2AK05, for the perfect rating of your recent service visit with Alyssa. We are truly thrilled you enjoy working with Alyssa. That is the goal. Again, thank you for sharing your story with us. It is appreciated. Take care.

...
195
...