Doug Stahl

Toyota of Scranton responded

CMB7293, Thank you for sharing this. I'm sorry the tailgate issue on your Tundra has been such a frustrating experience, especially across multiple visits. Our Service team has reviewed your visits closely, and while intermittent issues like this can be genuinely difficult to pin down, even with repeated attempts, I understand that doesn't make the experience easier on your end. We appreciate you giving us the opportunity to work on this, and we take the feedback seriously as we continue to look for ways to improve. Regards, The Toyota of Scranton Team

Toyota of Scranton responded

JKELLOGGSERVICES, Thank you for your kind words! We truly appreciate you taking the time to share your experience. Providing a welcoming, helpful, and personalized experience is what we strive for every day, so it's wonderful to know our team made your visit memorable and that you felt recognized and valued. We look forward to welcoming you back to Toyota of Scranton! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi Tony, Thank you for your continued loyalty and for taking the time to share your experience! We're honored to be your preferred dealership and truly appreciate your kind words. Providing professional, courteous service and clear communication while helping our guests find the right vehicle is exactly what we strive for. Thank you for choosing Toyota of Scranton—we look forward to serving you for many years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KENT.GLATZ203, Thank you for your wonderful review! We're honored that you chose us for your vehicle purchase and continue to trust us with your service needs. Providing punctual, respectful, and friendly care is what we strive for every day. We truly appreciate your loyalty and look forward to being here for you throughout your Toyota journey. Safe travels, and we'll see you at your next visit! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

DL HANEY, We respectfully disagree with your characterization of our dealership and team. Our General Manager personally spoke with you regarding this matter and explained our position in detail. While we welcome feedback and understand that customers may be frustrated when concerns arise, we will not tolerate abusive language, threats, or disrespectful treatment of our employees. Our team deserves a safe and professional work environment, and we stand behind the way this situation was handled. We remain committed to treating every customer with respect and expect the same courtesy in return. MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SLOANEY731, Thank you for your loyalty to Toyota of Scranton over the years and for sharing your experience with us. It means a great deal to know you’ve trusted us since your first Toyota in 1985 and are now enjoying your new 2026 Tacoma. We truly appreciate your continued confidence in both our dealership and service team. Doug and Jonathan will be very happy to hear your kind words and recognition. Providing a positive experience before and after the sale is something we work hard to achieve, and it’s wonderful to know they earned your five-star recommendation. Thank you again for being part of the Toyota of Scranton family. We look forward to serving you for many more years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

DMANETTI, Thank you for sharing this—we’re so glad to hear Andrew, Doug, and Mark made your experience a great one. It’s exactly what we strive for, and we’ll be sure to recognize them for taking such good care of you. We truly appreciate you choosing Toyota of Scranton and hope you’re enjoying your vehicle! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MG166, Thank you so much for the 5-star review! We truly appreciate your kind words about our team, pricing, and service. We’re also glad you found our location convenient and our showroom clean and welcoming. Thank you again for choosing Toyota of Scranton—we look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

GOLDENS1022, Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Andrew, Doug, Jonathan, Mathew, and our behind-the-scenes team all helped make your experience exceptional. It means a great deal to us to know you felt supported every step of the way. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you whenever you need us. Warm regards, MJ Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

WOODRUFFO, Thank you for sharing your experience! We’re so glad to hear that our team made your visit an enjoyable one. Your recommendation means a lot to us — we truly appreciate your trust and look forward to welcoming you back to Toyota of Scranton again! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton