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Toyota of Scranton

Scranton, PA

4.7
5,511 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,511 reviews

September 10, 2019

Efficient Had an appointment and car was ready in 1 hour. Service people are all so nice and it doesn’t feel fake. So far my servo e is free with a new car. More

by JRUDERVT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Sep 11, 2019 -

Toyota of Scranton responded

Thanks for the awesome feedback about your experience with us!

September 10, 2019

Service of 2018 rav 4 My vehicle was serviced and developed a problem on the way home. I brought it back in the next day, problem was fixed and sent on my way. More

by DYDRMR1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback!

September 09, 2019

Title? Phoned once service was complete. Every one i spoke with was professional and courteous. My car was in great shape upon receiving back from service. More

by UNDABITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Frayko, Samuel Feliciano , Edward Rewt , Steve Feliciano, Dan Gabriel, Jeff Warabak, Sam Evanusa
Sep 09, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5-star rating!

September 09, 2019

overall fairly good I just wish the dealership treats repeat customers better. I purchased three vehicles from this dealership and felt that I was treated like any cust More

by dkulkarni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
Sep 10, 2019 -

Toyota of Scranton responded

Hi, we regret to hear this feedback and would like the opportunity to talk more about your visit with you over the phone. Please give our Vice President Guest Experience, Mary Jo, a call at 570-702-8776 at a time that works best for you. Thank you.

September 09, 2019

Excellence Timely and well informed. And had a cup of coffee too. They checked for issues and didn’t try to sell me services I didn’t need. I travel from Pitts More

by jalbertlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot recall my service persons name but it was a male on aug 22 at 10:45
Sep 10, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5-star rating, J!!

September 08, 2019

squeaky door I came in for a squeaky door. You did not fix that but spend a very long time on things I did not ask for like your floor mats and stuff I DID NOT AS More

by BRIGHTFLYER54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I CAN'T REMEMBER HIS NAME
Sep 09, 2019 -

Toyota of Scranton responded

Hi, this does not sound like the type of service we provide here at Toyota of Scranton. Please give our Vice President Guest Experience, Mary Jo, a call at 570-702-8776. We would like the opportunity to talk more about this with you over the phone. Thank you.

September 08, 2019

Friendly Staff 15,000 mile check up and inspection. Service was good but it was quite a wait due to the state computers being down. Not the dealerships fault. More

by tokatigger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Sep 09, 2019 -

Toyota of Scranton responded

We appreciate this great feedback and positive rating!

September 08, 2019

Outstanding service Toyota of Scranton’s Service is outstanding. The staff are friendly, professional, caring and go out of their way to accommodate every need and concer More

by efaliskie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, Jeffrey Felkowski, Vito Sampogne, Jeff Warabak
Sep 09, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback!

September 07, 2019

Awesome Service! My grandfather and I stopped here to look at cars but we didn’t expect to actually walk away with a car due to my credit not be the best. Joe Sr. did More

by Brianna_Scott
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Sr.
Sep 09, 2019 -

Toyota of Scranton responded

Thanks for the awesome feedback about your experience with us, Brianna! We really appreciate you sharing this and the 5 stars!

September 06, 2019

Kind and quick Kevin was clear and concise when providing information. Everything went smoothly. I would recommend the service center to others based on the ease o More

by MIKECATALANO8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Sep 06, 2019 -

Toyota of Scranton responded

Thank you so much for the positive feedback about your recent experience at our dealership and 5-star rating, Mike!! Thank you for recommending us!

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