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Toyota of Scranton
Scranton, PA
5,018 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,018 reviews
October 31, 2018
Very pleased I have been using this dealership for 6 years and have always been very pleased with the service I have received there. I will continue to take our c I have been using this dealership for 6 years and have always been very pleased with the service I have received there. I will continue to take our cars there More
by bill
Verified CustomerEmployees Worked With
Alan Aimer, Brenda Willis
Helpful October 31, 2018
No problems. In and out in about hour. Went in for pre-scheduled 35,000 mile maint. No issues or problems to report. Enjoyed a coffee during the wait. Truck was washed upon completion. Paid Went in for pre-scheduled 35,000 mile maint. No issues or problems to report. Enjoyed a coffee during the wait. Truck was washed upon completion. Paid cash so had to check out at parts dept. but that's no big deal. More
by keprice
Employees Worked With
Phil Sottile
October 31, 2018
30 day service for vehicle When I arrived for my appointment, I stood at the counter for approximately 10-12 minutes before being acknowledged by a service rep. There were two When I arrived for my appointment, I stood at the counter for approximately 10-12 minutes before being acknowledged by a service rep. There were two middle aged gentlemen behind the counter without any customers, obviously doing computer entry tasks. Nonetheless, they both knew I was standing right in front of them, and they both ignored me. I have been a paramedic for a very long time, and I am a supervisor in my organization. Customer service is everything. I hold coworkers to standards of conduct, and expect all people will be treated with respect and dignity. Ignoring a customer is not only callous, it is insulting to the customer as well. If I, the customer feel as though I am not worth the time to acknowledge, why should I continue to use this location or even recommend the brand to anyone? The only reason you were saved from a dismal rating is the rep who was professional, courteous and genuinely cared about the length of time I was there was Alyssa. Perhaps, the gentlemen would do well to learn from her example. I hope the atmosphere changes for the next visit. Who knows, maybe someone will simply say, "Sir, someone will be with you in a few moments." Have a better day. Bob Sheridan 570.903.2535 More
by CEREBUS875
Employees Worked With
Alyssa Esteras
October 31, 2018
Getting discouraged This is my third lease/purchase from this dealership and am a little discouraged with them. Had previously leased a cAR and just purchased a new one This is my third lease/purchase from this dealership and am a little discouraged with them. Had previously leased a cAR and just purchased a new one. I turned in a leaseparate in almost perfect condition and was given a price on a newer model. They told me the price covered everything except taxes. Not I'm getting charged "disposition " fees and $53.00 over mileage. I was told everything was covered. Other dealers offer to absorb these cost. I thought final price covered everything. Loosing my trust. More
by Consumer
Employees Worked With
Don't know, Brenda Willis
October 31, 2018
VERY HAPPY!! From the beginning to end, First service on my Highlander. Staff were all wonderful, enjoyed my Tea while sitting by the fire. I appreciated the TV sc From the beginning to end, First service on my Highlander. Staff were all wonderful, enjoyed my Tea while sitting by the fire. I appreciated the TV screen with updates of my car. Done in less than 1 hour! I had a question with the car and radio. She went and sat in the car with me to help me figure out the radio. She was just as surprised as me to discover that the option was removed. But I'm glad I know. Thank You for Everything More
by TRACY25
Employees Worked With
Brenda Willis
October 31, 2018
Buying new car Had previous good experience with dealership. Sales person greeted outside even though we were going to service area for our older car. Went back to A Had previous good experience with dealership. Sales person greeted outside even though we were going to service area for our older car. Went back to A.J.when we decided to look at a new car since he did greet us previously. Even though didn't car that day, went back to him because he didn't pressure us on buying and seemed knowledgeable about the type we wanted. Did go back to him to buy the car. Like that the dealership was able to work with insurance company, got faster service that way. Also was helpful that Mark explain features and got our phones programed for us. Manuals are not often very clear. Save some frustration on working new technology which we didn't have on our 10 year old car. Finance WA fine since we paid it in full and no pressure in buying protection, etc. packages, got to choose what we wanted. More
by MODDY1333
Employees Worked With
A.J. Wallace, Mark who helped with explaining car features, Mike from Finance
October 31, 2018
20,000 mile service Professional as always...plan to return in the future. I like being able to drive into the service arrival area where I am quickly greeted and a few m Professional as always...plan to return in the future. I like being able to drive into the service arrival area where I am quickly greeted and a few moments later escorted into the check-in counter next to the nice waiting area . A short time later my check-in contact comes for me. Transaction completed! A freshly washed car (a bonus item) ready to go back in service. All this takes place out of the weather and inside a pleasant facility. More
by MLHIMKA
Employees Worked With
Kacie for service appointment and follow-up...John for arrival, and Phil for departure.
October 31, 2018
Always wonderful service We always receive excellent service at Toyota of Scranton. The staff are friendly and helpful. The service is provided in a prompt and professional ma We always receive excellent service at Toyota of Scranton. The staff are friendly and helpful. The service is provided in a prompt and professional manner. The waiting area is very comfortable and clean. More
by SHADOW89
Employees Worked With
Alyssa Esteras
October 31, 2018
in for recall, in and out in less than 1 hr. excellent service area!, from the person who greets which by the way is in the service area out of the weather, to the service writer the folks could excellent service area!, from the person who greets which by the way is in the service area out of the weather, to the service writer the folks could not be more courteous. More
by cjsullivan12
Employees Worked With
Brenda Willis
October 31, 2018
Excellent service The service was excellent. The staff was friendly and courteous. We were in and out in no time which is very helpful with our busy schedules. The service was excellent. The staff was friendly and courteous. We were in and out in no time which is very helpful with our busy schedules. More
by JKilker
Employees Worked With
Matt Stein: Service advisor
