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Toyota of Scranton

Scranton, PA

4.7
5,469 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,469 reviews

January 10, 2019

5000 mile check I had a 5000 mile check,tire rotation and a Pa State inspection done while I waited. The service was excellent as were all the technicians that took More

by DBROZENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There were a few other employees who took care of me but I didn't get there names., Kevin Brzegowski, Sam Evanusa
Jan 12, 2019 -

Toyota of Scranton responded

We are thrilled all went well at your service visit. Thank you for the review.

January 09, 2019

Messed up my 20k oil change Unclear as to what exactly went wrong, maybe they left something off, forget to tighten something. Regardless after being in for the final Toyotacare More

by 4runner18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Frayko
Jan 09, 2019 -

Toyota of Scranton responded

Thank you for taking my call earlier today, and I appreciate your feedback. Please let me know if anything changes with your 4Runner. We will keep an eye on your vehicle and check the oil and your next oil change. Take care. Regards, Mary Jo Preno, Vice President Guest Experience

January 09, 2019

AWESOME .. STAFF WAS PLEASANT & COURTEOUS ...EXPLAINED WHAT WAS DONE IN DETAIL...ALSO EXPLAINED WHEN MY NEXT VISIT SHOULD BE...ND BEST OF ALL THEY WASHED MY CAR. More

by VINCENTINAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Jan 10, 2019 -

Toyota of Scranton responded

Great!!! We are delighted you had such an outstanding service visit. We will see you at your next visit.

January 09, 2019

Service I was very happy with the service I received,I enjoyed the ride back to my house and being picked up from work,my only problem was getting to work the More

by YUDICHAK4ND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names of the people who I dealt with, Steve Feliciano
Jan 10, 2019 -

Toyota of Scranton responded

Thank you for taking the time to let us know about your service experience. We understand your situation about the loaner vehicle and we work at providing them when the situation allows. The last thing we want to do is to make servicing at our dealership difficult for our customers. Thanks again for the 5 star review.

January 08, 2019

Purchase of a new vehicle. Bryan Matarese was an exceptionally accommodating salesman. He was never pushy and was very patient throughout the entire process. He was very profe More

by Bonnie R. Gregory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gatto was extremely professional. He was very patient and easy to work with., Bryan Matarese, Howard Sweeny
Jan 10, 2019 -

Toyota of Scranton responded

Bonnie, it sounds like our team did right by you and made it an effortless, smooth transaction. Thank you for taking the time to let us know how everything worked out at your visit. We will pass along your comments to Brian, Howard and Joe. Thanks again.

January 08, 2019

Changes I have been a customer for more than 7yrs. I have always had great things to say about Them. I always felt cared for and believed they had my best int More

by PSHAWKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will not place names
Jan 09, 2019 -

Toyota of Scranton responded

Thank you for your feedback. Now I need to ask if you would please contact me at the dealership so we can further discuss your comments. If you would please call Mary Jo Preno at 570.702.8776. I look forward to our discussion. Thank you

Jan 10, 2019 -

Toyota of Scranton responded

Please contact me, Mary Jo Preno, at 570.702.8776 to discuss your concerns. Thank you.

January 08, 2019

Great to deal with! Great place to purchase a new vehicle from! The sales guy was so nice and easy to deal with as were the finance guys. Very knowledgeable about all the More

by dp5786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gatto , Tom Rogari, Michael Reilly
Jan 10, 2019 -

Toyota of Scranton responded

We do understand buying a new vehicle is a big deal and we want to make certain you are aware of all your options, so when you make a choice it works for you and your family. We are delighted your experience was outstanding. Thank you.

January 08, 2019

First check-up My Camry check-up was quick and Tom who took care of me was friendly and polite! I hope the service continues to be first rate! More

by BGAMM51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2019 -

Toyota of Scranton responded

Just so you know....our goal is to provide first rate service. We look forward to your next visit. Thank you.

January 08, 2019

Great Service Ron was extremely helpful in narrowing down several cars. Everything was handled by Toyota and all we had to do was sign. They made sure we were awa More

by SHARONDANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Pritchyk, Howard Sweeny
Jan 10, 2019 -

Toyota of Scranton responded

Congratulations on your recent purchase. Thank you for choosing our dealership. We are thrilled Ron made it an effortless transaction. Thank you for the review.

January 08, 2019

Great service dealer I live in Clearwater Florida however I was in the area for the holidays to visit family and friends. My 17 Camry was in need of it's 30,000 service an More

by rjs671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't recall the name of the gentleman that helped me
Jan 10, 2019 -

Toyota of Scranton responded

Thank you for the lovely compliment...I will pass your words along to our Service Team. Enjoy sunny Florida.

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