Toyota of Scranton

Oil Change The actual service provided by Philip Sottile was great, and the greeter was very friendly as well. There were, however, two issues: 1. I tried t The actual service provided by Philip Sottile was great, and the greeter was very friendly as well. There were, however, two issues: 1. I tried to schedule my appointment online and received an email from the dealership indicating that someone would call me to confirm an appointment time but no one called. I called the dealership a few days later to schedule an appointment, told the advisor of the botched e-mail scheduling experience (he was apologetic) and scheduled the appointment. Unfortunately, when I arrived for my appointment, the greeter showed me that my appointment wasn't on his schedule. He was very good about getting me in that day anyway but, when I showed him the text message confirmation of the appointment, he made it seem like I was making a big deal of the situation, which I wasn't. I only wanted him to pass the information to someone else to (hopefully) ensure that this would be corrected for future customers. 2. I specifically requested that the techs NOT move the driver's seat (this is because I have a herniated disc in my neck and it's hard to get the seat properly adjusted to keep my posture where it's most comfortable). Even though the tech acknowledged my request, when I picked up the car, I learned that someone had moved the seat to it's furthest rear and lowest position, which was a significant change from it's original setting. I find that type of inattentiveness to be extremely disappointing, to say the least. More

Very good experience Found service in both sales and the finance dept delightful Very helpful, friendly and knowledgeable staff Will be a return customer for any future pu Found service in both sales and the finance dept delightful Very helpful, friendly and knowledgeable staff Will be a return customer for any future purchases More

Quick in, Quick out! I had a scheduled appointment. They didn’t try to sell me additional uneccsary services. Quick in Quick out. Very friendly answered all my questi I had a scheduled appointment. They didn’t try to sell me additional uneccsary services. Quick in Quick out. Very friendly answered all my questions. More

Toyota Tacoma The help and service was great. Everyone that works at Toyota of Scranton are super nice. They help you find the right fit for you. The help and service was great. Everyone that works at Toyota of Scranton are super nice. They help you find the right fit for you. More

Class Act! We went to the dealership knowing what we wanted, told our salesperson he listened and brought 2 vehicles out for us to try. Rav 4 LE was great but th We went to the dealership knowing what we wanted, told our salesperson he listened and brought 2 vehicles out for us to try. Rav 4 LE was great but the Rav 4 Xle had everything we wanted. We were not pressured st all to. It the more expensive model. Finance found us a great interest rate and lender, we drove home with our new vehicle that afternoon! Thank you! More

Painless, Effortless Had an 8am appointment. Took me right in. Had an oil change and inspection done. Helped having a Dunkin' on premises. Within an hour, I was out the do Had an 8am appointment. Took me right in. Had an oil change and inspection done. Helped having a Dunkin' on premises. Within an hour, I was out the door! Can't wait for my next service appointment! More

Service checkup Speedy and accurate vehicle checkup. All service people are patient, cordial and considerate of all customers. Will always use this service department Speedy and accurate vehicle checkup. All service people are patient, cordial and considerate of all customers. Will always use this service department. Thanks as always!! More

New Car Purchase Overall I had a pleasant experience. Salesman Max Broden was a complete gentleman and professional. I would recommend him to anyone interested in bu Overall I had a pleasant experience. Salesman Max Broden was a complete gentleman and professional. I would recommend him to anyone interested in buying a Toyota product. Everyone else at the dealeership that I came into contact with were friendly, helpful and true professionals. My only disappointment was a finance gentleman (Richard LaRussa) who initially came out on the showroom floor after I agreed to a deal and tried selling me extended warranties that I did not want. I was then left on the showroom floor for an additional one hour and 20 min. sitting. He then came back and escorted me to an office where again I had to tell him I'm passing on extended warranty. Then he showed me a deal folder that was not mine. Frustrating and disappointing after a pleasant experience with others. My hats off also to Howard and Kathy for solving another minor issue I had. Good people and good professioanls. Nice to see some smiles as well ! Ken Kovaleski 12/31/18 More

Oil change I like the service but i waited over an hour just for an oil change . And i had appointment too . I would like them to work on that I like the service but i waited over an hour just for an oil change . And i had appointment too . I would like them to work on that More