Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Scranton
Scranton, PA
5,475 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,475 reviews
January 10, 2018
50K service On time as promised. All work completed and reviewed, including future needs recommendation with no pressure. Great helpful staff and nicest waiting a On time as promised. All work completed and reviewed, including future needs recommendation with no pressure. Great helpful staff and nicest waiting area with wifi, dunkin and super clean. More
by Thomas Patrick Cummings
Employees Worked With
Brenda Willis
December 12, 2017
Unsafe Service Work Picked up Tundra after paying $426.00 for wheel bearing replacement. Looked under truck that night and noticed a Zip-Tie fastening my brake line to f Picked up Tundra after paying $426.00 for wheel bearing replacement. Looked under truck that night and noticed a Zip-Tie fastening my brake line to frame. Lucky I am mechanical enough to notice this. What about people who are not? (my kids use truck) More
by zip123
Employees Worked With
October 28, 2017
Best Car buying experience Just brought home my second Toyota Tacoma from this dealership. What a great experience I had here compared to the week earlier I had at our local dea Just brought home my second Toyota Tacoma from this dealership. What a great experience I had here compared to the week earlier I had at our local dealership in the Poconos. They saved me $100s of dollars and none of this "salesman gets manager, gets manager, etc". Joe Mercado played no games save me 100s of dollar, a joy to deal with as well as the finance people there too. Do yourself a favor and drive the 30 minutes to Toyota of Scranton. The drive, and deal at Scranton took less time then the time the local dealer spent playing the "CAR DEALERSHIP GAME" on me. Easy, Honest, Fast, Trustworthy..... Joe Mercado and Toyota of Scranton. 5 stars More
by evol72
Employees Worked With
October 17, 2017
Problem with Emails I received an email today (10/17) with 2 coupons for a parts and labor discount and alignment check. You CANNOT print these coupons, and this is the 2 I received an email today (10/17) with 2 coupons for a parts and labor discount and alignment check. You CANNOT print these coupons, and this is the 2nd time in 2 weeks that this has happened. What is the point of sending them if you CANNOT print them??? Thanks, Rich Walton (rdwalton@ptd.net). More
by Rich
Employees Worked With
Alyssa Esteras
October 05, 2017
No warranty integrity Took 2015 RAV in for service. 21k miles. Brakes were a little soft. Was told rotors can be cut under warranty but $95 charge for taking off brakes. R Took 2015 RAV in for service. 21k miles. Brakes were a little soft. Was told rotors can be cut under warranty but $95 charge for taking off brakes. REALLY? You can’t turn the rotors without taking off the brakes. If timing belt went would they charge to remove radiator, hoses? It was only $100, but walked out. Would rather have all work done somewhere else than submit to this sad attempt to generate service revenue. Would never buy again or recommend to anyone, if you can’t privide service with integrity. More
by Bruce
Employees Worked With
Don’t know service members name
September 26, 2017
Did not check valve stems on my rims when changing out rims Dept. Did not check new rims for sensors and is now creating a problem for me. This should have been done as part of changing rims. Im not a mech Dept. Did not check new rims for sensors and is now creating a problem for me. This should have been done as part of changing rims. Im not a mechanic. They told me they'll do it foranothet $200. Im angry. More
by Countryannie58
Employees Worked With
Brenda Willis
July 24, 2017
Very pleased with alyssa! Alyssa was so helpful and professional she was very thorough with everything I was very impressed and pleased with her ..great service employee! Made Alyssa was so helpful and professional she was very thorough with everything I was very impressed and pleased with her ..great service employee! Made my visit so easy More
by Chapin
Employees Worked With
Alyssa Esteras
May 30, 2017
BEST DEALERSHIP EVER! Toyota of Scranton is BY FAR the best dealership I have dealt with! I had been to Motor World previously, which was essentially a waste of time, Toyot Toyota of Scranton is BY FAR the best dealership I have dealt with! I had been to Motor World previously, which was essentially a waste of time, Toyota of Scranton is better priced, better staff, and an all around more enjoyable car buying experience. The staff at Toyota of Scranton are AMAZING and helped me with everything from the time I began to inquire about a new vehicle. The place is clean and comfortable and the Dunkin Donuts inside makes any waiting much more enjoyable. DEFINITELY come check them out!! More
by aroccograndi
Employees Worked With
Andrew
February 18, 2017
Become so typically corporate. At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2 rec At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2 recalls. Wish I never replied to the recall notices. First a part was needed for the read end that caused a loud growling noise while coasting and or braking. They confirmed the part was bad and ordered a replacement. After numerous attempts to confirm the part had arrive, 8 months later I discovered they had the part only after I brought my rav4 in for another recall. A joke. Second problem was created by a past recall and they claimed if I did $3000 worth of repairs completely out of my pocket they could return the vehicle to its post recall status.Thus meaning the problem would only happen again. I spoke to many "managers" at Toyota of Scranton but never received any customer service. Decided to trade my rav4 in for a Chevy from a real local dealership. Avoid Toyota of Scranton at all costs! More
by tmtez1962
Employees Worked With
Brenda Willis
February 17, 2017
Excellent! I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning to en I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning to end has been wonderful! They make servicing and caring for my car so easy! More
by jkcar91
Employees Worked With
Sean Fisher, Mark Desmarais
