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Toyota of Scranton

Scranton, PA

4.7
5,476 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,476 reviews

July 17, 2016

not happy with service today. First negative review I have written about this dealership that is why I gave it 4 stars. Usually very good service. I had an appointment to have my More

by millie2015
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
Jul 18, 2016 -

Toyota of Scranton responded

Millie, Thank you for your feedback regarding your recent experience. Brenda Wills, Service Lane Manager, will contact you to further discuss your issues. I am always available so please do not hesitate to contact me. Your satisfaction is very important to all of us . Thanks again. Mary Jo Preno Vice President of Communications 570.702.8776

July 15, 2016

Blinking light on cruise control stick I had a slight issue with my cruise control. It blinked occasionally when driving at night. Bonnie Weber found a technical service bulletin for the More

by JoeMcG123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Weber
May 21, 2016

recall About a year ago I received a notice of a pending recall on my 2010 Tacoma. The letter noted that the recall involved a fix for rear leaf springs tha More

by junior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
May 20, 2016

Service Friendly and helpful. Excellent to deal with. Escorted me to my vehicle after vehicle was completed. Explained everything that was performed on my veh More

by Co2jimmyT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Peoples
May 20, 2016

service excellence Brenda is an outstanding service advisor with integrity and honesty two characteristics that are most important in a auto dealership. Unfortunately no More

by GDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
May 20, 2016

excellent sales rep. prompt, courteous, professional, I look forward to dealing with this sales person in the future. I lease a prius v and intend to trade it at the end o More

by Goliath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski
May 20, 2016

Great Service! I recently went in for service and dealt with Jessica. She was extremely helpful and very nice. I told her I needed my car back as soon as possible a More

by JFoley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
May 20, 2016

Brenda rocks Great work, very professional. Will come there for all my service needs. Brenda is always a big help and I will go to her every time I need something More

by Chris Teeple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
May 20, 2016

Service Great service dept, explained everything needed to be done to my car, Brenda Wills is the best! Would recommend Toyota of Scranton to my friends. More

by Slater145
Recommend Dealer
Yes
Employees Worked With
Bob Medalis, very helpful and courteous., Brenda Willis
May 01, 2016

BAD!!! took way to long deal changed from sales to fin person then they took to long to pay off trade in and i had to pay diff to get loan payed off. over al More

by kk888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Stahl
1.0
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