Toyota of Scranton

2014 Toyota Corolla I had a great overall experience purchasing my new 2014 Toyota Corolla. Keith was extremely helpful, friendly, and knowledgable. He also kept in close I had a great overall experience purchasing my new 2014 Toyota Corolla. Keith was extremely helpful, friendly, and knowledgable. He also kept in close contact with me about the status on my car and made himself readily available. This is my second Toyota I have leased, both experiences pleasant. I would recommend this Toyota to friends and family, and would also recommend the services of Keith. Great job. More

Service appointment Disappointed. After waiting 2 hours to get my oil changed with a scheduled appointment, I notice I have new scratches in my truck and my battery termi Disappointed. After waiting 2 hours to get my oil changed with a scheduled appointment, I notice I have new scratches in my truck and my battery terminals are completely corroded. At each service appointment I ask them to fix the corrosion problem and it never gets resolved. Also, I have new scratches near on my front fender near the hood and down the side of the fender. It clearly looks like someone leaned against it and slid down it while the hood was open because there is no scratches on the hood. This happened on the opposite side in roughly the same area on an earlier service appointment. I notified the service department of it and nothing was done! Mind you I bought this truck brand new at this dealership. More

Detailing The only glitch I encountered was on the vehicle delivery. There were some oversights by the detailing department. This was not a worry as Cathy immed The only glitch I encountered was on the vehicle delivery. There were some oversights by the detailing department. This was not a worry as Cathy immediately took the new vehicle back tothe detail ddepartment to have the issue resolved. More

Great Experience Doug Stahl was the sales rep that helped us with our purchase. He was great to work with and tried to make our buying experience the best that it cou Doug Stahl was the sales rep that helped us with our purchase. He was great to work with and tried to make our buying experience the best that it could be! He is truly a great employee and you are very lucky to have him!! The dealership overall if very good, which is why we came back when we were looking for another Toyota! There was another sales person that sits across from Doug who was not even helping with our sale, but was right there to get a Balloon (or "ball" as my one year old calls it) for my son when his first one busted! It is the small things mean a lot! Being a family friendly dealership makes or breaks sales and Toyota Scion of Scranton is definitely on the top of our list! More

Great Service The service was wonderful. Buying a new 4 Runner was expensive so the leasing option was thoroughly explained. For my family it made sense to lease an The service was wonderful. Buying a new 4 Runner was expensive so the leasing option was thoroughly explained. For my family it made sense to lease and we were able to have the payment that worked for us. More

Comforting team! When I first reached out to Marisa, I was only throwing the idea in the air about getting a new car. I wasn't certain what I wanted.. I had three diff When I first reached out to Marisa, I was only throwing the idea in the air about getting a new car. I wasn't certain what I wanted.. I had three different cars in mind. I told Marisa what I was looking for and my price range and she found the perfect car for me! I can't down to the dealership the next day where I met Jenna and took the Corolla S for a test spin. Once I got back from the test drive, Jenna and Marisa answered all of the questions I had (it was the first time I was buying a car from a dealership) and they made me feel at home the entire time! A very comforting sales team that helped me with the best price that can get me and then I was sold. Thank you so much guys, I love my new car. More

Sean Fisher This is the second car that I purchased from Toyota. Both cars were bought from Sean and I have recommended him to other friends and family. When th This is the second car that I purchased from Toyota. Both cars were bought from Sean and I have recommended him to other friends and family. When the time comes for another car, I will be back to Toyota and again will look for Sean. More

Exceeded Expectation We cannot begin to express our gratitude that we have for Toyota of Scranton and the Service Department, especially, Kurt, Lisa and Stephan. They had We cannot begin to express our gratitude that we have for Toyota of Scranton and the Service Department, especially, Kurt, Lisa and Stephan. They had the daunting task of dealing with us for six months, while Chrysler was trying to figure out what was wrong with our car. Your team could not do enough for us. Words truly cannot begin to express our gratitude that we have for each everyone of you. We applaud you and your team at Toyota of Scranton, you did not disappoint. We know now, that when we can, we will being coming to your dealership to buy our next car. KUDOS on a job well done. Our sincere thanks! Jason & Corey W. More

Positive Experience While browsing the used car area of Toyota of Scranton, I was approached by sales person, Heidi Patten. I expressed my interest in a 2002 Subaru While browsing the used car area of Toyota of Scranton, I was approached by sales person, Heidi Patten. I expressed my interest in a 2002 Subaru Outback which had just been put on the lot. We had a pleasant opening and introductory conversation and I felt at ease with her immediately. I explained my reasons for my need to purchase a reliable used vehicle at a fair price. She listened attentively and answered honestly to my questions regarding this particular car. Her low-pressure demeanor made me feel that I could trust her and I knew I had made the right choice by dealing with her. The entire purchase process was smooth. The employees inside were friendly and I met a few who just stopped by Heidi's desk to say hello. After the sale, I had an issue and Heidi was very accommodating. My satisfaction was a priority for her. She went as far as to contact me a couple of days after the sale to see if I was happy with my purchase. Her professionalism from our first meeting through her following up days later spoke volumes about her character and her customer service skills. I recommend her highly to anyone in the market for a new or used car. Kudos to Miss Heidi and all the nice people at Toyota of Scranton! More

Repeat performance I recently purchased a 2014 Toyota Corolla S model from Sean De Poppe. Sean helped me pick out a car I only dreamed about my entire life. Sun roof - I recently purchased a 2014 Toyota Corolla S model from Sean De Poppe. Sean helped me pick out a car I only dreamed about my entire life. Sun roof - leather seats - phone on the steering wheel - back up camera.... "Sun roof" --- I always wanted a sun roof. Sean was able to work with me - so I could be able to afford the car of my dreams.. He was great. Another reason I chose Toyota of Scranton is because the service dept is outstanding. I bought my last Corolla from Toyota Scranton and will buy me next there too... More