Toyota of Scranton

Our experience at Scranton Toyota surpassed our expectations. The people we met were friendly, informative and extremely knowledgable in their fields. Mark Thomas was our salesperson and he was a p expectations. The people we met were friendly, informative and extremely knowledgable in their fields. Mark Thomas was our salesperson and he was a perfect match for us. We felt that we were in good hands right from our first phone conversation so by the time we met him a few hours later, we knew we had made a friend. Mark was up front with us the whole way, no battling or bickering with the price. That was truly appreciated. Mark introduced us to Angelo Barretta to sign the paperwork. Angelo, too was extremely knowledgable and helped us to understand the best warranty program for us to purchase. He was like a long lost friend! My husband and he shared many funny experiences about the acquaintances they both knew. We spent many hours that day at the dealership but we were made to feel like part of the family. I will undoubtably refer all of my friends to Scranton Toyota. Buying a car can be a very stressful endeavor, but with the help and guidance we received from both Mark and Angelo, it was smooth sailing...driving! Jerry and Janelle Wierbowski Hawley,Pa More

One cannot find a friendlier, more courteous group than the team at Scranton Toyota. My entire family was there for the decision including 2 little boys and everyone was made to feel right at home. As a the team at Scranton Toyota. My entire family was there for the decision including 2 little boys and everyone was made to feel right at home. As a result of my own indecisiveness, we were there for quite some time. My children did not ask to leave once...that is a first! Jeff Mericle was very patient with my wife and I and I really appreciated that. He is the kind of salesperson I would want on my team at FedEx. He was very informative and expressive when asked a question. We thoroughly enjoyed our time with him. I also appreciated all of the updates received from Amanda Tucker letting me know what was happening at Scranton Toyota while I was deciding for weeks on what I was going to do. Her email responses were prompt, friendly, and concise. When we first arrived, we were not sure which vehicle we were going to buy. Joe Ross led us in the right direction from the beginning, having an awesome feel of what would be a great fit for my family....he was right on the money with the Highlander. I really appreciate the time he spent with us, knowing he was trying to steer a busy showroom and his entire team at the same time...the epitome of a leader in business. Although it's only our 2nd Toyota, my wife's family (McGees's) bought two Camrys this year also from Scranton Toyota and we very pleased, so we plan on being Toyota owners for life. Thanks you! Liam McAndrew and Family More

Our salesperson, Cathy, did an outstanding job. She was there to get the job done. In the end, you had two satisfied people - her and me. We had a much better experience with her as our salesperson than there to get the job done. In the end, you had two satisfied people - her and me. We had a much better experience with her as our salesperson than our last visit 2 years ago at the same dealership. More

I originally booked an internet appointment - which was not kept. Upon arriving, my appointment was forgotten and the sales person had left for the day. Mr. Jenkins then stepped in and was extremely help not kept. Upon arriving, my appointment was forgotten and the sales person had left for the day. Mr. Jenkins then stepped in and was extremely helpful, knowledgeable, and accommodating within my search for a new Highlander. Within 48 hours of my first meeting with Mr. Jenkins, I was driving home in my new vehicle. I would gladly work with him again and have been referring friends & family directly to him. More

The salesman we purchased the car from was very helpful and considerate. He answered all our questions in a clear and understandable manner. He offered us different choices to consider that may not have and considerate. He answered all our questions in a clear and understandable manner. He offered us different choices to consider that may not have occurred to us. This we found useful in our decision. The time he spent going over the car when we picked it up was much appreciated. If your service department is as useful and considerate as he was, we should be quite happy. More

Tayrn was very friendly and made the overall process smooth and painless. She was not a pusher, which is good. She offered the best choices they have. Sometimes I know some dealers like to get rid of st smooth and painless. She was not a pusher, which is good. She offered the best choices they have. Sometimes I know some dealers like to get rid of stock and try to rip you off. I definitely would recommend her and I most likely would come back to this dealership in the future. More

Excellent service, from the moment we first arrived on the lot. Never felt pressured into buying the vehicle, very relaxed and informative. Gave us great info on prices, trade in and options. We went in the lot. Never felt pressured into buying the vehicle, very relaxed and informative. Gave us great info on prices, trade in and options. We went in just starting our look for a new vehicle, but once we saw what you get for your value we didn't have to look any further. Definitely will tell others of our experience at dealership, and so far love our new vehicle. More

Great experience. Down to earth, great saleswoman. Explain the car in great detail. Related her own use of her Camry and pleasure of her own Camry to us. Explain the car in great detail. Related her own use of her Camry and pleasure of her own Camry to us. More

I didn't necessarily intend to purchase a car during this trip but the buying experience was easy and prudent. Also, I got a decent price for my trade and a good discount on the financing through USAA. this trip but the buying experience was easy and prudent. Also, I got a decent price for my trade and a good discount on the financing through USAA. More

TOP notch salesman......professional, courteous. I should have bought my previously owned cars here. Mr. Mercado was also very helpful in showing me the features of my new Toyota. have bought my previously owned cars here. Mr. Mercado was also very helpful in showing me the features of my new Toyota. More