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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews

2,948 Reviews of Toyota of Scranton - Service Center

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September 10, 2019

Service of 2018 rav 4 My vehicle was serviced and developed a problem on the way home. I brought it back in the next day, problem was fixed and sent on my way. More

by DYDRMR1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback!

September 09, 2019

Title? Phoned once service was complete. Every one i spoke with was professional and courteous. My car was in great shape upon receiving back from service. More

by UNDABITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Frayko, Samuel Feliciano , Edward Rewt , Steve Feliciano, Dan Gabriel, Jeff Warabak, Sam Evanusa
Sep 09, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5-star rating!

September 09, 2019

Excellence Timely and well informed. And had a cup of coffee too. They checked for issues and didn’t try to sell me services I didn’t need. I travel from Pitts More

by jalbertlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot recall my service persons name but it was a male on aug 22 at 10:45
Sep 10, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5-star rating, J!!

September 08, 2019

squeaky door I came in for a squeaky door. You did not fix that but spend a very long time on things I did not ask for like your floor mats and stuff I DID NOT AS More

by BRIGHTFLYER54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I CAN'T REMEMBER HIS NAME
Sep 09, 2019 -

Toyota of Scranton responded

Hi, this does not sound like the type of service we provide here at Toyota of Scranton. Please give our Vice President Guest Experience, Mary Jo, a call at 570-702-8776. We would like the opportunity to talk more about this with you over the phone. Thank you.

September 08, 2019

Friendly Staff 15,000 mile check up and inspection. Service was good but it was quite a wait due to the state computers being down. Not the dealerships fault. More

by tokatigger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Sep 09, 2019 -

Toyota of Scranton responded

We appreciate this great feedback and positive rating!

September 08, 2019

Outstanding service Toyota of Scranton’s Service is outstanding. The staff are friendly, professional, caring and go out of their way to accommodate every need and concer More

by efaliskie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, Jeffrey Felkowski, Vito Sampogne, Jeff Warabak
Sep 09, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback!

September 06, 2019

Kind and quick Kevin was clear and concise when providing information. Everything went smoothly. I would recommend the service center to others based on the ease o More

by MIKECATALANO8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Sep 06, 2019 -

Toyota of Scranton responded

Thank you so much for the positive feedback about your recent experience at our dealership and 5-star rating, Mike!! Thank you for recommending us!

September 04, 2019

Always tolerable. Waiting in a car dealership for your car to get serviced is never your favorite task, but Toyota makes it pleasant. Lou went above and beyond during m More

by JennyParty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louie Vitorio
Sep 04, 2019 -

Toyota of Scranton responded

Thank you so much for taking the time to share about your experience at our dealership, Jenny!

September 04, 2019

Inspection/ Routine Maintenance Great service, keep you up to date on how it’s going and provide a text immediately to get in touch with them while my vehicle is being serviced. Get More

by Fanna72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

Toyota of Scranton responded

We really appreciate the fantastic feedback and 5-star rating, Fanna!!

September 04, 2019

Great staff! Even though the problem I experienced could not be found, I am confident that the staff had completely check everything. My 30 day checkup was also c More

by KWBROWN47
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Grieco, Kaylee Bieble
Sep 05, 2019 -

Toyota of Scranton responded

Thanks for sharing this feedback, KW!

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