Toyota of Scranton - Service Center

Long term customer, terrible experience recently I brought my RAV4 to get my winter tires off and my all season tires put on. Toyota is more expensive than most places in this area but I trusted the I brought my RAV4 to get my winter tires off and my all season tires put on. Toyota is more expensive than most places in this area but I trusted their service as I have been a toyota customer for many years. My all season tires had been driven on for less than 10k miles without any problems ever. As I was pulling out of the dealership, my tire pressure light was on. I figured there was just a glitch since they were just changed. I got home and my tire was completely flat. My front drivers side had a pressure of 3. I filled it up and an hour later flat again. I brought my car back to toyota and they related to me that where the rip is must be a defect in the tire because it is in a spot that could not be damaged by hitting a pothole or curb. I've had these tires for 1 year and all the sudden there is a defect that happens to appear right after they change them? Then they were supposed to order a new tire for me as they did not have my tire in stock. 1 week later I call and the tire order was never put in. I am very disappointed with my service. After this tire situation is resolved, I will be bringing my service elsewhere. I have spent a lot of time and money on this issue which toyota employees are denying any responsibility for. More

Repair The molding on the side of the car had to be attached on my 2014 mini Cooper that I purchased two weeks ago. The two people that helped me were very The molding on the side of the car had to be attached on my 2014 mini Cooper that I purchased two weeks ago. The two people that helped me were very helpful and courteous. More

Great service. Personnal very friendly and professional Vehicle was done and quickly . excellent job. I was really impressed with the way the service department is set up. It a very clean and well equipt s Vehicle was done and quickly . excellent job. I was really impressed with the way the service department is set up. It a very clean and well equipt shop More

Better than expected Service checked my brakes and we just needed fluid service, not brakes. Honesty! Brought it in to check transmission, turns out there were covered f Service checked my brakes and we just needed fluid service, not brakes. Honesty! Brought it in to check transmission, turns out there were covered fixes outside the warranty that saved me $1700 on a car that is 7 years old. Manufacturer honesty and integrity! Jason at service added a free alignment. Great service! More

New tires and alignment- no problem! I got a very good price on 4 new tires and a 4 wheel alignment. Tire pressure was correct and car was clean. Very satisfied. I got a very good price on 4 new tires and a 4 wheel alignment. Tire pressure was correct and car was clean. Very satisfied. More

Pleased I like the friendliness of the associates at Toyota. They're not pushy. Their showroom is epic in cleanliness. Everything was explained so well in fin I like the friendliness of the associates at Toyota. They're not pushy. Their showroom is epic in cleanliness. Everything was explained so well in finance also. Great experience. They even offered us a Dunkin coffee and had a big bow on our car!! More

Little disappointed Service was great, just disappointed that the tech lost my valve stem caps for my tires. Not worth me driving 30 miles back to service center to get Service was great, just disappointed that the tech lost my valve stem caps for my tires. Not worth me driving 30 miles back to service center to get replacements caps, shame they wouldn't mail them. More

Camry Inspection I like the convenience of pulling into the service garage and being greeting by a representative. Once in the office the service staff was courteous I like the convenience of pulling into the service garage and being greeting by a representative. Once in the office the service staff was courteous and professional. The work was done properly and on time. More

Maitanance & Oil Change Love taking my Toyota Camry to you folks at Scranton Toyota. Great Srervice & friendly people. I always recommned your service to family & friends. Ho Love taking my Toyota Camry to you folks at Scranton Toyota. Great Srervice & friendly people. I always recommned your service to family & friends. Hopefully newxt yr. I will up grade my car 2020 for a SUV/Toyota rav 4 or Highlander. . More

Always a good experience since 2013 I bought my first Rav4 in 2013 and have always had a good experience at Toyota of Scranton. Everyone is friendly, helpful and I've always felt they I bought my first Rav4 in 2013 and have always had a good experience at Toyota of Scranton. Everyone is friendly, helpful and I've always felt they listened to my concerns. More