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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,610 Reviews

2,610 Reviews of Toyota of Scranton - Service Center

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August 21, 2015

1K service: great as always Our 8th Toyota; truly a no-worries experience. Everything handled so smoothly - no reason to buy or service anywhere else. Staff sets the standard More

by tcmat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie Weber
Aug 29, 2015 -

Toyota of Scranton responded

Thank you for your continued patronage and for leaving us this terrific feedback! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

July 17, 2015

Outstanding Service Had a scheduled appointment for an oil change, tire rotation, and scheduled maintenance on my 2012 tundra. Everyone in the service department was ki More

by Cuz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 27, 2015 -

Toyota of Scranton responded

Thank you for taking the time to share this feedback with us. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

June 26, 2015

Recommended Service at Scranton Toyota is great. I have been dealing with them since they opened. Never a problem. There is also a Dunkin Donuts in the show room. More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Fierro, Brenda Willis
Jun 30, 2015 -

Toyota of Scranton responded

Thank you for your continued patronage and for leaving us this wonderful review! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We are more than happy to accommodate all of your needs and we are thankful to have you as a loyal customer. We look forward to seeing you again at your next visit! Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

May 18, 2015

Friendly & efficient service. Always get an appointment when I need it and the employees are always friendly & efficient. Never try to sell me anything I don't need. Very comfort More

by nikkip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
May 16, 2015

Service on 2010 Tacoma Brought my 2010 Tacoma in for it 50000 mile service; I purchased my truck new from Toyota of Scranton and all service needs up to this point have bee More

by JimC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 18, 2015 -

Toyota of Scranton responded

Jim, thank you for your continued patronage and for leaving us this terrific feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. We are more than happy to accommodate all of your needs and we are thankful to have you as a loyal customer. We appreciate your recommendation and don’t hesitate to ask if there is anything else we can do to help you. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

May 12, 2015

Toyota Care 10k service I took my 2014 Tundra for its 10k mile service under Toyoya Care , Torrie was nice enough to call and offer to schedule an appointment for me . On yr More

by goligga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 18, 2015 -

Toyota of Scranton responded

Thank you for your continued patronage and for leaving us this wonderful feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We will be sure to pass along your comments to Torrie and Anthony and we look forward to seeing you again. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

May 05, 2015

Drive up service without an appointment........both items were taken care of in a timely fashion and with no charge to me. Everyone was very friendly. More

by Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
May 06, 2015 -

Toyota of Scranton responded

Thank you for writing this five-star review of our service department. We appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

April 17, 2015

Service is the Name Anyone can sell u a car at a semi decent price. Its what happens afterward. This dealership has done an excellent job in handling all of the work pe More

by silverfocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie Weber, Brenda Willis
Apr 20, 2015 -

Toyota of Scranton responded

Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again! Mary Jo Preno, Vice President of Communication, 570-702-8776

April 17, 2015

No Issues. The sales staff is very knowledgeable and professional. Easy to work with. Customer service goes out of their to resolve any issues, and develop repea More

by BDX2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wagner, Nicole Sullivan
Apr 20, 2015 -

Toyota of Scranton responded

I’m sorry to hear about your visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. If you’d like, please contact me at your earliest convenience. I’d like to further understand what happened and see if we can make this up. I look forward to hearing from you. Mary Jo Preno, Vice President of Communication, 570-702-8776

March 27, 2015

Collision Center Visit Everyone takes the time and effort to personalize the experience - you do not leave feeling you're just another of hundreds of paying customers. You More

by tcmat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt Manck, Jess V. (rental), Lisa Krah
Mar 30, 2015 -

Toyota of Scranton responded

Thank you for taking the time to write this great review! We work very hard to ensure that each of our customers is 100% satisfied with the Toyota of Scranton experience, and I'm thrilled that your visit was so positive. We appreciate your business and look forward to working with you again! In the meantime, be sure to check us out on Facebook and Twitter for service specials and other fun stuff. Kind regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

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