Toyota of Scranton - Service Center

I bring my car to Toyota of Scranton it's a great experience. Kevin is my service advisor and he is a wealth of knowledge and always very pleasant. He always has helpful car care tips. My Highlander experience. Kevin is my service advisor and he is a wealth of knowledge and always very pleasant. He always has helpful car care tips. My Highlander is always washed and the service is both prompt and done right the first time. My sales professional when purchasing the vehicle last year was Alissa and whenever I run into her we have a nice conversation and she still cares a year after the sale. Tom in the cashier area always makes everyone feel appreciated More

This review is in response to my previous review from 5/9/13. My service experience that day did not meet my expectations for friendliness or timeliness. That review was read by Mary Jo Preno who prompt 5/9/13. My service experience that day did not meet my expectations for friendliness or timeliness. That review was read by Mary Jo Preno who promptly responded to it with a personal phone call. We was personable, apologetic and willing to listen to my concerns. She addressed them and made me feel important. It was that personal touch and service with a smile that was lacking initially. I will return again for service because of Mary Jo but next time I will demand prompt friendly service start to finish! Thank You Mary Jo! More

I was very satisfied with my service experience at Toyota of Scranton. I was especially impressed with Mike Fedorisin who took care of me. He was very courteous and professional. He was genuinely concerned w of Scranton. I was especially impressed with Mike Fedorisin who took care of me. He was very courteous and professional. He was genuinely concerned with the problem I was having with my Scion. It was not an easy fix. However he kept me informed on a daily basis and assured me the problem would be taken care of. He even arranged for us to have a rental car. Mike is truly an asset to your company and a reflection of your concern and dedication to your customers. I would recommend Toyota of Scranton to my friends and family. Thanks again! More

April 9, 2013 I returned for a second time to get April 9, 2013 I returned for a second time to get recall work on my 2003 Matrix. This time I was proactive and tried to call to make sure they ha April 9, 2013 I returned for a second time to get recall work on my 2003 Matrix. This time I was proactive and tried to call to make sure they had the part, as the first time they did not. I called service, figuring that by this time the part was in the department an hour before my appt, but was transferred to parts, who then transferred me again supposedly to service but it was someone's voicemail, at which I left a message with my phone number, that I wanted to know whether part was there before I headed out for appt. Since I had no luck and it was very close to when I needed to leave, I then called Ashley, who had made my appt when the part was first to be in, and left voicemail there also. Luckily and thankfully she called me back quickly-even though it was her DAY OFF! but she had stopped in, and noticed my message and kindly called anyway..she is to be commended again, going over and above to help me. I arrived somewhat early, and this time did what I was supposed to and drove up to and into the garage where a rep directed me where to park., and went inside. I waited about 10 minutes as a woman brushed past me several times-really felt I was in the way but I needed the support of standing next to the counter. Once again Mike was working and as he came in from garage she shouted across to him "take this customer, I'm still busy" and told me "go over there" so I did. I was glad to see he was the rep again; he is another employee going above and beyond and is to be commended. After I told him I was back to get the recall part installed and signed papers, I waited in the waiting room quite longer than I expected. Seems that even though I had been there less than two weeks ago and they went through the entire car, they found it necessary to do so again, and he was sent out from the mechanic with the filter in hand to show me again, and a list of other notes about issues same as last visit, except the air filter as I had replaced that myself 12 vs $40. Also then I found out they were just installing the part now after they had been going through the car all this time so far. He estimated 45 min. and checked back with me again saying 5 min. more, and in about a half hour finally I was able to leave, as I could not afford the suggested additional work, having come there to do a recall which was no charge. Granted it is a nice waiting room, and they have Dunkin Donuts which I am sure some appreciated but it was too much walking for me so I wasn't able to have that perk. When I was going into my car, I cleared out the paper mat as it had caused problems driving after my last visit, and a rep in the garage came by and very kindly took it to throw away; I was grateful to save those steps. The number ratings above being overall and general, I would like to say that Ashley, Mike, and the rep who helped me clean out the mat certainly rate a 5 for Customer Service, Friendliness, and Overall Experience, and their work brought the ratings up for the rest of the crew. ---->I would have liked to add this to my previous review from March 27 but it is not up on the site for some reason. More

The dealership is friendly and courteous. It's nice to sit have a DD coffee and know your car is in good hands. The place is great!! Vito and Gus were very helpful Dont go anywhere else. Tom S. Clark to sit have a DD coffee and know your car is in good hands. The place is great!! Vito and Gus were very helpful Dont go anywhere else. Tom S. Clarks Summit More

I must say, I was a little nervous about taking my car back to the dealership for work. The wait times are always long and the problems with my car were never really explained by the mechanic. I was alway back to the dealership for work. The wait times are always long and the problems with my car were never really explained by the mechanic. I was always just given a list of repairs that always seemed inflated. This time around was so much different! A few months ago I took the car in because it was making some strange noises on the highway (I waited a while before sending this because I wanted to see if the noise came back, as it usually does after a week or so). The mechanic, Mike, came out to talk to me about the problem. He explained things in terms I understood! He was very kind and patient with me, and I felt very comfortable leaving the car in his hands. When I got the car back and drove it home, the noise was gone. After a few weeks, the noise didn't return and I haven't had any other issues with it since. Honestly, I was thinking about trading it in, but it runs so well now I think I'll keep it for quite a while. Mike's professionalism and customer service skills are second to none! I have never been treated so well in all my dealings with this dealership or any other, for that matter. He is a great asset to this dealership and any time I need an oil change or whatever else, I will ask for him! Thanks Mike! More

Had our 2011 blue RAV4 "detailed," both exterior and interior; normal NEPA wear / tear and several winters' weather effects. Car was returned looking absolutely immaculate - even the drive exterior and interior; normal NEPA wear / tear and several winters' weather effects. Car was returned looking absolutely immaculate - even the driver floor mat looked next-to-new. If a new car is out of the question, these guys have the talent to make the "old car" quite appealing. More

Every time I visit Toyota Scion of Scranton my service is fantastic. My recent visit was for a recall on my Rav4. Kevin was my service professional and he was very thorough on his explanation of the recall. fantastic. My recent visit was for a recall on my Rav4. Kevin was my service professional and he was very thorough on his explanation of the recall. I had some concern about my safety driving my vehicle but Kevin assured me that my vehicle would be safe after completion of the recall. I would recommend Kevin and this dealership to every Toyota owner. More

My recent visit for service was just for an oil change. Kevin has helped me the past 3 times and every time he has been fantastic. I will continue to return to Kevin and Toyota of Scranton for all my servi Kevin has helped me the past 3 times and every time he has been fantastic. I will continue to return to Kevin and Toyota of Scranton for all my service needs. More

Traveling from out of state, noticed antifreeze under car at motel, wanted to have car checked for leak, called Scranton Toyota, made appointment, drove to them, was quickly taken care of, no leak found, con at motel, wanted to have car checked for leak, called Scranton Toyota, made appointment, drove to them, was quickly taken care of, no leak found, continued on trip. More